I picked up from this location, I couldn’t use my phone and the gentleman offered to help. He then proceeded to add extras to my order, took forever to help me, was rude and he then tried to complete the transaction thinking he could up charge me, then my card declined. He then was not trying to allow me to rent the U-Haul when I had the money to rent it for what customer service put it in for. I then get another random charge today that wasn’t part of the deal. The gentleman was rude. And condescending. Some people are dealing with stuff and the unnecessary drama is uncalled for. U-Haul sends you a bill if there are extra fees and it can be paid for after wards. There’s no reason to give someone a hard time or try to over charge them without their knowledge and LIE and say it was in the contract when it never was! If you’re going to get a U-Haul from this location make sure you have a working phone do NOT let them help you!
LIESHA T
Sherman Parking Systems
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bronx, NY 10451
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They didn't have the appliance dolly I ordered. In fact, they don't provision any supplies other than the vehicle
Rowen GDon’t rent out a van that has no gas and the metal step digging into the wheel causing it to create smoke while driving. Overpriced for vans that have an odd smell.
Kayla LCar was dirty, no gas
MICHELLE ANot having someone in person is terrible when your phone app doesn't work properly. I had done all my prechecking the day before with pictures of my license, and payment method and everything, and I had to do it all over again 3 times, and it still didn't work. 45 minutes later, someone from support was able to help me. Terrible experience for me.
CLAUDIO E