Staff handled everything, a great courtesy after a long weekend of moving.
Tilman S
SS Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brookings, SD 57006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe front fender on the driver’s side was badly damaged, the truck was much larger than the size I wanted. I also had to go to the site twice to get the truck. The first attendant did not help me find out why my account was froze. I left the site and called the number on the paperwork he printed out and gave me. Customer service was lacking; why didn’t the attendant offer to call the number with me the first time I was there? I was not getting codes to my app or phone to sign into my account; the only way I could access my account was to sign in through a browser or search engine. I left the site, called the number listed on the receipt given to me by the attendant, and the representative I spoke to was very helpful. My account was cleared so I went back to get the truck I previously reserved. I had proof of the reservation I previously made that was sent to my email account.I got a 26 foot truck that was hard to maneuver when I ordered a 20 foot truck. I am grateful for the truck I got because we were able to get everything in one trip. No one apologized for the mishap or showed much concern. I tried to do mobile check-in and because my device would not accept codes I had to do in person pickup. I am not a criminal or second rate citizen, just needed a truck to move and didn’t appreciate all the hassle.
Michele BGreat service
Stephen ACompetent and quick
MARK BOne of the tires on the trailer had cords showing and was extremely worn. The fact that I was traveling approximately 800 miles was obvious and the tire was not well maintained. I had to call for a tire to be changed while on the road affecting my trip.
Erica B