The truck I was changed to was 18 miles away, which cost me about an extra hour, and then I was only able to get a 26’ truck, when I had reserved a 15’ truck. I already knew the biggest truck would be very hard to get to my new house and it was. On top of this issue, the ramp on the truck was stuck in and although several people tried, we were not able to use it and this made my load/unload way harder and slower. Due to the problem parking spot I was forced to use, it took me longer to get it out and returned. I came in 28 minutes late and was charged an extra day. I called in and got a claim going to drop that extra charge, under the circumstances. This rental experience was my worst ever with U-Haul.
STEVEN T
Safe Mini Storage #3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brownsboro, AL 35741
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- 5.0 Average Customer Rating
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Was told my original uhaul was given away. Then upgraded to a different truck. Then a location way out of my way. App doesn't work right. The process of doing things to be honest isn't usher friendly if having multiple people. Would rather have gotten unlimited miles after having to deal with everything. If I would've gotten it sooner wouldn't have gotten as wet either. But no. Location was fine. Review is based off u haul in general.
SHANNON BEasy and efficient process.
DONALD HCustomer service while checking out the equipment was excellent, friendly and professional.
JOHN FFriendly and helpful staff
WARREN O