Vehicles NEED cruise control. 11 hours in a truck on the interstate without cruise control sucks. Fix that today. **** I was NEVER told that not only would I have to pay a $100. 00 deposit for a vehicle I just dropped $1050 to rent, now you ass hats want another hundred. (WAS NEVER TOLD) and then when I arrive at my destination and drop off the truck I am told that I cannot have my deposit returned. WHAT THE FUCK????? I will NEVER suggest anyone do business with U_Haul. The entire experience was a disaster , I had to call a minimum of 8 times because NO ONE can seem to get details correct. My initial truck was not available. I had to drive a total of two (2) hours out of my way to pick up a truck that was the one I had initially reserved. I am so fucking angry with your shithole company. Fuck the rest of this survey.
Douglas K
Racen Preowned Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buckhannon, WV 26201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Owner is not the friendliest, seemed like I was inconveniencing him by taking up his time other than that the experience was good
Courtney AGreat staff very personable and friendly
Timothy HGreat in person service
Teresa HThe process was/is easy and instructions for booking, pickup and return quite clear. The only suggestion I can make is that a small step stool be offered to "older" clients who might have difficulty climbing into U-Haul trucks! The stretch is a bit much for folks with arthritic or bad knees. Other than that, the service is excellent.
jennifer h