Customer Reviews for Racen Preowned Auto
(U-Haul Neighborhood Dealer)

799 reviews

53 N Locust St   Buckhannon, WV 26201

(304) 472-8243

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–3:30 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 472-8243

53 N Locust St
Buckhannon, WV 26201

Services at this Location:

Office Hours

  • Mon-Wed: 9 am–5 pm
  • Thur: 9 am–3:30 pm
  • Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

NANCY H 
Rating:
1.0

Get new location for your uhaul trucks

Robert A 
Rating:
5.0

The transaction was easy to do and the representative was very courteous and helpful with information. Overall, a very positive experience; I've no suggestions at this time.

jennifer h 
Rating:
5.0

Customer did not leave a comment.

DONNA M 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Thanks Steve

David C 
Rating:
5.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
3.0

Make sure the interior of the back of the uhaul is clean. Also make sure that there are no extra fees or taxes after already preparing for your trip.

austin m 
Rating:
5.0

Customer did not leave a comment.

Sara G 
Rating:
5.0

Customer did not leave a comment.

JESSICA S 
Rating:
5.0

Customer did not leave a comment.

Mateusz F 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
4.0

Customer did not leave a comment.

Larry J 
Rating:
5.0

Customer did not leave a comment.

Brittany G 
Rating:
4.0

Site was fine. Only truck available anywhere around was a 26' truck. It did not fit in where I needed it too as it was too long, had to walk twice as far to load so did not get moving done because it burned through time and energy faster. The length was not a comfortable ride on the road, it felt like riding a mechanical bull in a bar with the length and it ended up dislodging all my items several times even when secured. In short, need to make sure more options are on hand. Closest place that had one was about 54 miles away.

CHRISTOPHER B 
Rating:
5.0

Great service! This Army/Marine veteran was SUPER ! U--Hal Inc. should be VERY happy to have folks like you have at Racen Preowned Auto! He hooked up the chains for me...perfectly. He lifted the tongue on the trailer all by himself. AMAZING SERVICE! GREAT EXPERIENCE!

FRANK C 
Rating:
4.0

Customer did not leave a comment.

Whitney V 
Rating:
5.0

Customer did not leave a comment.

DONNIE T 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
4.0

Customer did not leave a comment.

Timothy L 
Rating:
5.0

He was very helpful and knowledgeable on a holiday weekend at that many thanks!

RANDY C 
Rating:
4.0

Customer did not leave a comment.

kenny w 
Rating:
5.0

Customer did not leave a comment.

Linetta M 
Rating:
5.0

Communicate the online reservation and contract information to the Pickup Location. Jack at Racen Preowned Auto was wonderful but had to make a couple phone calls to get the information he needed to complete the rental process.

April M 
Rating:
3.0

Have working vehicles without check engine lights and that don't overheat

Timothy F 
Rating:
5.0

Nothing I can think of

ED S 
Rating:
5.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
5.0

Great customer service

Phillip S 
Rating:
3.0

Brought the truck back and voiced concerns with this truck. The headlights were dim, the speedometer was not accurate and I had belongings that were wet. Was told the units were “water repellant not water proof” How can a company sell cardboard boxes and state they are better than plastic totes when having water in the unit ruining contents

EDWARD M 
Rating:
5.0

Very good.

George B 
Rating:
5.0

Customer did not leave a comment.

donya p 
Rating:
3.0

There was no place to park the vehicle

Edward M 
Rating:
2.0

Was rude and charged over 12dollars for gas when truck was filled up before taking it back exactly where needle was when we took .Online said 65.45 due when pickup he charged 84. I told him what it said online He rudely said I don't know what it said online . If I had the time I would have went somewhere else, not a pleasant experience.

valerie v 
Rating:
4.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

Customer did not leave a comment.

shawn l 
Rating:
5.0

Lot to small

Brittany K 
Rating:
5.0

Very professional

marc c 
Rating:
4.0

I used the online check in option for return of the rental and received on receipt or confirmation that he equipment was checked back in.

Barry B 
Rating:
3.0

Customer did not leave a comment.

Alannah D 
Rating:
5.0

Customer did not leave a comment.

MARK J 
Rating:
5.0

Customer did not leave a comment.

Jeff J 
Rating:
5.0

Steve is first class. Clean professional well maintained lot. I have rented U-Hauls from him a couple of times. And will do so in the future as the need arises

Jeff J 
Rating:
5.0

Getting into a U-Haul truck: The step-up seems created for tall agile folks. It is hard for folks with arthritic knees (bad knees) to access the cab. Having a small laddered platform to insure older drivers can get into the cab would be very helpful. Additionally, having the self-return procedure online is probably good for tech savvy folks, but not so much for folks who are not tech savvy. I found that the timeframe given to complete all the tasks (photos, etc.) was not enough. Time inevitably expired before required tasks were completed, which meant restarting /redoing the process. And, after all the work, uploading photos was not successful, which meant the pictures were taken, but could not be submitted online. However, all in all, it was great having the convenience of having U-Haul in town and it was a godsend for transporting the goods where they needed to go! Despite some setbacks, the experience and convenience was more than worth it! Your staff person was helpful with the retun process the next day. It was good having a person to explain what happened during the self-return process.

jennifer h 
Rating:
5.0

Customer did not leave a comment.

Maggie B 
Rating:
5.0

Customer did not leave a comment.

Carolyn H 
Rating:
5.0

Customer did not leave a comment.

Sherrell T 
Rating:
1.0

The dealer charged me insurance even though online I put no insurance. He never asked me about it, just did it

Doug H 
Rating:
5.0

Customer did not leave a comment.

FANIA O 
Rating:
5.0

Customer did not leave a comment.

BRENDAN G 
Rating:
5.0

Customer did not leave a comment.

christina c 
Rating:
5.0

Nothing great service

rex s 
Rating:
5.0

Customer did not leave a comment.

mary p 
Rating:
3.0

Needs new wipers

ERIC B 
Rating:
5.0

Great customer service!

Patricia D 
Rating:
4.0

Nothing

RAYMOND B 
Rating:
5.0

Customer did not leave a comment.

PETER A 
Rating:
5.0

I was well pleased…will use this location again

Carol W 
Rating:
5.0

Customer did not leave a comment.

Daniel K 
Rating:
4.0

Customer did not leave a comment.

PETER A 
Rating:
3.0

Customer did not leave a comment.

Cassidy W 
Rating:
4.0

Customer did not leave a comment.

Mike F 
Rating:
5.0

It was easy to reserve the truck, and the truck was ready when I went to pick it up. The billing and charge to my credit card was easy to understand, and was what I expected it to be, when we returned the truck. I appreciated working with this U-Haul distributor in my hometown very much, and am grateful they're available in our area.

CONNIE R 
Rating:
5.0

Customer did not leave a comment.

Stephenie R 
Rating:
5.0

Customer did not leave a comment.

Stephen W 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

BRAD L 
Rating:
4.0

Customer did not leave a comment.

tammy v 
Rating:
3.0

Quick and easy return

Evan S 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
1.0

Customer did not leave a comment.

ed b 
Rating:
5.0

Customer did not leave a comment.

GEORGE S 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Great and easy to work with.

Anna C 
Rating:
4.0

Customer did not leave a comment.

Bertha H 
Rating:
5.0

Customer did not leave a comment.

Jeff L 
Rating:
5.0

I received good service and was treated well. Can't ask for more.

John B 
Rating:
5.0

Very friendly. Went above and beyond to make sure I understood everything. And if there was anything else I needed. I wish everywhere I did buisness was as good as it was here at RACEN PRE-OWNED.

WILLIAM P 
Rating:
3.0

Customer did not leave a comment.

Karen D 
Rating:
1.0

The man running this lot was rude and very disrespectful he didn’t want us to rent the trailer we needed I believe for his own personal reasons I paid good money to rent it and he just wanted to give us a head time

Ricky B 
Rating:
4.0

Customer did not leave a comment.

Jeffery N 
Rating:
4.0

Customer did not leave a comment.

Terry R 
Rating:
5.0

N/A

Damon S 
Rating:
4.0

Customer did not leave a comment.

Regina B 
Rating:
2.0

Already told you above

cheri M 
Rating:
3.0

A little more animation & cheerfulness would be an addition.

Mark B 
Rating:
5.0

Absolutely nothing needs to be change. The gentleman was excellent and went above and beyond for anything I asked or concerns I had

THOMASROSS O 
Rating:
5.0

Customer did not leave a comment.

cliffard p 
Rating:
5.0

The gentleman that helped us out was very personable and helpful

Heather W 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
1.0

Upon arrival to check in and pick up my rental truck I was refused help and service. The guy told me I had to use the app or call the 800 number because he was closing soon and wasn’t going to help me. The cell service wasn’t good so I had a lot of trouble with the app and even when I couldn’t process the rental, it was still before closing and he again flat out refused to help me. Worst customer service ever! I was completely appalled by his behavior as I’ve never been turned away or refused service during operating hours. I will never use this location and again and shared this with everyone I know so they do not have to go through the same experience.

Liana B 
Rating:
3.0

The 10 ft U-Haul truck with the car transport I can honestly say that the U-Haul truck did not want to pull very well with my Rav 4 being on the car transport. It did not want to take the hills very well so I think you might want to make sure how much a vehicle weighs that is being pending on the transport.

Tabetha H 
Rating:
2.0

I had ordered added equipment/supplies to help in my move. I called ahead to request it loaded in the truck, since I knew they'd be closed during the holiday weekend. It wasn't done. I worked with UHaul CS and the destination terminal to make it right.

Melissa H 
Rating:
5.0

Customer did not leave a comment.

Kendra H 
Rating:
5.0

Drop off was simple.

Elizabeth G 
Rating:
4.0

Customer did not leave a comment.

Guy C 
Rating:
5.0

Customer did not leave a comment.

tim c 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top