The truck was not available for pick up at the time I reserved. I reserved it for 7 pm for pick up on the app where the shop did not have to be open. After sitting in the parking lot for an hour on hold with U-Haul, the agent hung up and we I rescheduled pick up for the following morning. The rented equipment was not in the truck the following day and there were many delays with the pick up. All of this caused me to miss my moving time slot in my building and they fined me $250. I would not recommend renting from this location to anyone since they will have significant delays. After hours mobile pick up should have never been an option here since there is no way to access the vehicle since the keys are inside.
CHERYL S
B&E Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burr Ridge, IL 60527
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Customer Reviews
- 4.0 Average Customer Rating
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If a customer said they do not want the insurance. Do not give it to them anyway. Do your job correct without mistakes
Tony BI would suggest signage telling people how to handle tolls. It’s pretty straightforward on the IDOT website. I only knew about adding a temporary vehicle from past experience.
Mark KI ordered a furniture dolly online, which we really needed, and was only told they didn’t have them when I arrived. It was too late for me to go to another location by then. I don’t understand why a text or a phone call earlier couldn’t happen so that I could make other arrangements. While the staff member was not mean, she was certainly not sympathetic and didn’t really care that this mistake was a real problem to us.
Lauren WB&E was fine. My problem was that I chose to rent from the Woodridge location (It was 20min closer to me). I even had them inspect my hitch and electric system to make sure everything would work (and they did mention that I could not rent one-way at that time). Then, on the 4th of July holiday, you mother fuckers changed the pickup location to Burr Ridge. Obviously, there was no way to get someone to explain why on the holiday. So, on 7/5, I went to the Woodridge location and they still had at least 2 trailers in their lot. The asshole there said those are for local moves only (even though one of the trailers had one-way advertising painted on it)! I do not EVER enjoy Bait & Switch Tactics, which this clearly was!
TODD L