I want to take a moment to recognize the outstanding service I received from the individual working the counter at the U-Haul rental store. From the moment I walked in, they were welcoming, professional, and genuinely attentive. It’s rare these days to encounter someone who immediately makes you feel valued as a customer, and that was exactly my experience. They went well above and beyond what was required—taking the time to clearly explain my rental options, ensuring everything was set up correctly, and proactively addressing details that could have easily been overlooked. Their knowledge, patience, and willingness to help made what could have been a stressful process smooth and efficient. Nothing felt rushed, and every question was handled with care and respect. Customer service like this reflects extremely well on U-Haul as a company. This employee is an asset to the organization and represents the brand with professionalism, friendliness, and integrity. I would not hesitate to return to this location specifically because of the excellent service provided, and I hope their efforts are recognized and appreciated.
ROBERT K
Rapps Bicycle Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Butler, PA 16001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The local team took care of me when the online system failed. Luckily someone was there before opening hours since I had ordered a self-service pickup and he couldn't have been any nicer.
ADAM BThe Uhaul app wouldn’t upload the photos of the truck during pickup.
Caleb NNo need for improvement. Great counterman, very friendly, helpful and efficient.
ANTHONY WPeople were great and friendly service
WALTER P