Terrible Experience with U-Haul Rental - Dishonest and Unprofessional I had an extremely disappointing experience renting a U-Haul truck from this location. When we picked up the truck, we were careful to photograph both the fuel level and odometer reading for our records. Upon returning the truck, the cashier (who appeared to be the owner) completely refused to acknowledge the evidence we provided. Despite showing him timestamped photos on our phone proving the fuel level at pickup, he insisted he had given us the truck with half a tank when that simply wasn't true. We refilled the gas and returned it at the same level we received it, but instead of accepting the facts, he became increasingly aggressive. The situation escalated to the point where he started shouting at us and became verbally abusive. His behavior was completely unacceptable and unprofessional. The communication was poor, and the treatment we received was disrespectful and dishonest. I strongly advise checking reviews carefully before booking any service here, especially U-Haul rentals. There are plenty of other locations with honest staff who treat customers with respect. Not recommended.
Parthkumar P
Mega Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3E1L7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Friendly helpful service.
Ashley GThe van was quite dirty on the outside which made it hard to see out the windows. Even though the app wasn’t working the person inside was very helpful
Stephanie DFriendly and easy to book! Thank you
Jennifer MKeep it up
Ronaldo T