Our problem would be with the corporate level and scheduling. We realize that the weekend we had available to move our mother from the east coast to Ontario is likely the busiest weekend in your company however coordinating available schedules, return flights etc was involved in the move. With this in mind the U-Haul was booked several months in advance a return flight for the driver was booked and work schedules confirmed. Literally the week of the move we received an email that there was a shortage of trailers in Atlantic Canada. The Ontario people were there with the towing vehicle and all other arrangements were confirmed. The staff at the store were polite but only traffic could help us. The person at traffic was still not able to get us a trailer in the size we needed on the reservation date. So it was wait an extra day or take a smaller single axle trailer for a 2000 km tow. The smaller trailer wasn't an option as several pieces wouldn't fit. Option B one driver wasn't able to come move his mother. Flight cost was lost. Other brother had to take extra time away from his very hand on business to pick up the extra. Person in traffic (not a supervisor) said my official complaint was submitted and that a supervisor would be in touch. We are now a full week later and I have yet to be contacted. Again the local people have been exceptional on both ends. Corporately leaving a family moving a 87 year old senior in a pinch is not good form.Sandra P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Camlachie, ON N0N1E0
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I got excellent service from Camlachie Feed 3912 Egremont Rd ., Camlachie ON N0N1E0 . Yes I am going to recommend to my friends. But UHaul ( cooperate management ) needs to make it easier for us in Camlachie where the rural cell/data service is almost non existent due to lack of any cell towers in our rural area. We Can't check in / out using cell outside of the office.Douglas S.
There's no reception to check in yourself as we missed the 1 pm closing. This is not in the owners control, but it was very frustrating.Ruth-Ann J.
I have no issue with this location they are always great to works with. The issue I have is that I prebooked my trailer many weeks ago for pick up at this location and the day before pickup I get a call from a uhual representative stating that my trailer pickup while be at your west lorne location which is about an hour from me which was not feasible. After talking to the representative he found one at a London location but that trailer had to be returned to the same location on Sunday morning which was also an inconvenience. I settled with that for the time being until after I was done work and called the sunset location and sure enough they had one available which would have previously been my original reservation. The only issues was I ended have to pay an $77 instead of my original $49 quote at time of booking. Have to deal with the time with different representatives and having to pay double from my original cost just seems a bad way to treat a loyal customer who has used uhaul many times in the past.Andrew P.
We have rented UHaul a number of times. This location was organized, clean and the Staff were so friendly. We will be back!KEITHE T.