Check-in was easy and the woman doing the check-in was nice. However, the hand truck they supplied was one of those cheap foldable ones, not the actual metal UHaul dolly, so it wasn’t what I paid for and I would like a credit for it. Upon return, the guy ringing me up addressed my boyfriend instead of me even though my name was clearly the one on the reservation. He then tried to scam me out of $10 by saying I owed money for gas. When I said “no I don’t, I picked it up at half a tank and returned it at half a tank,” he muttered “ok ok” and fixed it. My bf agreed with me that it seemed scammy and the guy probably expected me to just go along with it bc it was a relatively small amount of money. So, thumbs up for the check-in lady, thumbs down for the crappy hand truck and scammy check-out guy.
MOLLY M
The Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Candler, NC 28715
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Jim campen trailer sales was the original vendor I was supposed to pick up my uhaul through but when I arrived there they did not have my truck that I reserved several days in advance. The guy got on the phone and the closest uhaul size they had available that I needed was in candler at the spot. I am so happy that they transferred me to that location because the people at Jim campen trailer sales are miserable people the women I spoke to on the phone to had absolutely no customer service skills and was down right rude and the dude that I delt with wasnt any better. They do not have their building clearly marked where to come and get the uhaul and then act like you are an idiot because you didn't know where to go. If I owned uhaul I wouldn't want them attached to my company name. The Spot was a completely different experience they had it clearly labeled where to go. The lady was so nice and helpful I wish I caught her name.
Lindsay BThe sale transaction time was a little long both on pickup and dropped. Not the attendants fault but it seemed like the software on the iPad was clunky/ slow. It wasn’t the attendants because I had a different one for pickup and drop off. Thank you. The equipment was great! I love the features of the trailer that made it super easy to connect to my hitch. The lever ball coupler is great. The safety chains were like spring loaded so they don’t drag. And the ramp was nice with the hydraulic assist. Really well designed trailers for fast renting.
JOSE BSlow to do paperwork, out of the way location, had to do all the hook up. People were nice
RONALD STrailer was dirty. We ordered 4'x8' trailer but all they had was 6'x12' trailer. We ordered furniture pads, they had none. The trailer was too big for our Dodge Caravan and difficult to tow. When we arrived, the poor girl who was there alone had apparently never rented a trailer. She got on her cell phone with someone who knew how and assisted us over 45 minutes to go line by line in uploading my drivers license and in filling out forms which I believe I have completed online previously. Then after all of that, the picture of the dfivers license was not 'authenticated' and we had to go back thru the entire form again line by line to get it done. The one helper showed up just as we were trying to hook the trailer to our tow hitch. The connector to the ball on the hitch works by a lift up flip switch. There was no safety pin and they did not have one. When we got home,we used one of our bolts as the safety pin. It was a complete failure compared to prior U Haul rental we had made.
WALTER M