I had originally scheduled a pick up in Weaverville at the Browntown location. At the last minute they closed and the reservation was sent to Candler, 45 minutes away. Browntown would not answer. All I got was a text from haul saying it was moved. Then later in the week I tried to call them to see if I could drop off at Browntown in Weaverville. Still no answer. I finally got someone at uhaul who helped me find a place closer than Candler. Overall, I did not appreciate the lack of communication, with no say in where I could pick up the trailer.
First B
The Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Candler, NC 28715
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Customer Reviews
- 3.0 Average Customer Rating
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I would advise you to have the supervisor for the Asheville area to make a secret shopper visit. It is filthy the staff could care less about customer service equipment is kept in a dirty rundown area outside where it was wet truck was filthy also. This place is definitely not up to U-Haul standards. Also locking gas caps should be available. We had out gas siphoned out and got up ready to go with an empty gas tank. The staff in Houston was fabulous. She was helpful empathetic to our situation and found our list house keys.
Debbie YHad to drag my trailer by hand and hook it myself.
Buford PI rented a truck and car transporter. When I made the reservation I asked if there would be someone to help me I was told that the location had a person there to make sure the truck and transporter were put together as I was alone with a broken down vehicle and far from home. The person at the store spoke limited English, was not helpful at all, did not even help me back the truck to the carrier, or guide me to drive my car into the ramps of the transporter.
KATHY SHonestly, absolutely nothing. The couple that run the gas station that I picked the U-Haul up app were absolutely amazing and very helpful.
Shane R