We were charged for 19 miles more than we drove the truck. When we dropped it off the odometer was at 128,437. We were charged for 128,456. When we picked up the truck we were told that it was being picked up on Sunday morning and needed to be back Saturday night. We were specifically told that because the office would be closed on Sunday and Monday the new renters would be picking up the key from a key box Sunday morning. They did not read the mileage following our rental until Tuesday morning. We were charged for someone else's mileage. When I went to the office to provide a picture of the odometer CoCo, who had checked us out on Friday, insisted that the truck had not been driven after we dropped it off. I was told to just call Uhaul.
CATHLEEN A
Bay Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cape Charles, VA 23310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This third time was a charm!
KELLY DI usually have pretty fluid experiences with UHAUL. I reserved a 20ft truck and two furniture dollys on UHAUL’s website. Unfortunately when I arrived to pick up my equipment on my scheduled move date; UHAUL didn’t have my size truck nor any dollys and gave me a truck full of trash and with an empty gas tank. You’re rolling the dice when you rent equipment from Cape Charles Virginia UHAUL.
Jennifer RI had trouble dropping off the vehicle, not due to the Cape Charles location but scheduling wanted me to drive over an hour north to drop off the vehicle. I had several calls to scheduling to get this corrected prior to getting to my destination.
William PCocoa was a great representative. Knowledgeable friendly. Truck drove great.
STEPHANIE H