No improvement necessary. The staff were helpful and polite. I will use this U-Haul location again. I’m very satisfied.
JILL T
West Coast Self Storage Carlsbad
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carlsbad, CA 92010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Originally ordered a rental truck from a different location online. Then I received a call and a text saying that the truck was only available at a nearby location and that I was supposed to pick it up at 9:00 am. When I arrived at the new location the facility was closed and not due to open until 10:00 am. After calling the emergency number I was able to speak with an actual employee and was told UHaul was supposed to send me a Lock Box code to get the keys for the truck. After checking a number of texts and emails, there was no code sent to me. Rather than just give me the code over the phone I had to wait 45 mins. till she arrived just to watch her open the lock box and then have a conversation on the phone with another UHaul employee who was on his way to a wedding? Not great customer service, especially when it was learned that this is a common problem with this location and UHaul. The Emergency receptionist let us know that this is a known unfixed issue with this location.
DEAN SNothing. Everything was perfect! Thank you.
LONA BBrock provided me excellent customer service. Thank you.
RICHARD BGreat customer service!
DAVID D