I wish there was a 'somewhat' option to the question 'Were the personnel helpful'. The person i spoke to over the phone was friendly and helpful, as well as in-person. His co-worker on the other hand not so warm when I asked questions during the return process.
CHRISTOPHER D
West Coast Self Storage Carlsbad
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carlsbad, CA 92010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I picked up my U-Haul and initially didn’t notice anything wrong. But as soon as I drove off, it became clear the truck reeked of urine. I was stuck on El Camino Real for 15 minutes trying to get back to the dealership, trapped in a disgusting stench. By the time I returned, my clothes also smelled like urine. When I got back, the staff told me I couldn’t switch vehicles immediately and would have to wait for it to be sorted out. That wait took another two hours, all while I sat there covered in the smell. No apology, no urgency — just a shrug and a long wait. This was one of the most uncomfortable and unsanitary experiences I’ve ever had with a rental. U-Haul should take better care of their vehicles and customers. This was completely unacceptable. No one has yet to reach out to me from the customer service department regarding my formal complaint.
JAMES RMy U-Haul rental experience at West Coast Self Storage Carlsbad was excellent. This was my first time at this location and I highly recommend anyone to use their services. The property and equipment is well maintained and in top condition. Erin is professional, courteous, friendly, and customer service oriented. Erin is the main reason for my excellent rating because she goes above and beyond in caring for and attending to her customers needs. I'd use the services of this establishment again.
WENDELL CUhaul app pickup is the worst user experience I’ve had in any app. It just doesn’t work.
KYLE BNo improvement necessary. The staff were helpful and polite. I will use this U-Haul location again. I’m very satisfied.
JILL T