Nothing! Everything was great! Great experience and great employees! Keep up the good work!
MICHAEL P
West Coast Self Storage Carlsbad
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Carlsbad, CA 92010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Exceptional service. Erin was phenomenal and Incredibly helpful.
eric dEverything was awesome from the CUSTOMER SERVICE to driving the truck and returning it was so easy you just had to drop the keys in the box and having everything online. I will definitely use you again, but I hope I don’t have to move for a long time. Have a awesome summer.
KATHY KI wish there was a 'somewhat' option to the question 'Were the personnel helpful'. The person i spoke to over the phone was friendly and helpful, as well as in-person. His co-worker on the other hand not so warm when I asked questions during the return process.
CHRISTOPHER DI picked up my U-Haul and initially didn’t notice anything wrong. But as soon as I drove off, it became clear the truck reeked of urine. I was stuck on El Camino Real for 15 minutes trying to get back to the dealership, trapped in a disgusting stench. By the time I returned, my clothes also smelled like urine. When I got back, the staff told me I couldn’t switch vehicles immediately and would have to wait for it to be sorted out. That wait took another two hours, all while I sat there covered in the smell. No apology, no urgency — just a shrug and a long wait. This was one of the most uncomfortable and unsanitary experiences I’ve ever had with a rental. U-Haul should take better care of their vehicles and customers. This was completely unacceptable. No one has yet to reach out to me from the customer service department regarding my formal complaint.
JAMES R