I will never use uhaul again. This company is extremely poor at customer service. I was told the afternoon before my pickup date that the equipment I was renting was not available. Then I was charged extra for another truck. Then I was on the phone and trying to ask questions and the people either transferred me to another person or was hung up on. This company just plan sucks!!!!!!!!!!
JOHN B
Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Castle Rock, CO 80104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Fantastic service
WILLIAM BWhile the customer service rep was really friendly when we had to return the truck, the truck we did receive was in disrepair. The rep admitted that alterations were made to the truck and that's why it was so poor functioning. Our only option was to rent a truck that was half the size, causing us to make multiple trips, which we had not planned for. Furthermore, when we disputed the bill, we never received a call from anyone regarding our dispute and instead, we received a receipt with a promissory note attached with my forged signature, requesting that we pay an extra $40. I would request that Uhaul make some regular visits to these facilities to verify that the trucks are all in good, operational condition, including taking a test drive. While we understand large moving trucks aren't the smoothest ride, they shouldn't be so bumpy that you're flying out of your seat and feel unsafe driving about 30 mph.
Cassandra BProvide them the pick up location they requested or at least one that’s not 30 miles away.
Brendan ANeed longer hours 8 to 3 makes it hard for a drop off
MICHAEL F