The hitch was placed in the Crystal Valley location without issue. I reserved a 5x8 trailer and requested an enclosed ramp version so I could fit a queen sized bed. On the day of pick up, I was notified that my “trailer” was ready and it was to be an open style which was not what I reserved for out of state move. I was then told to drive 1.5 hours away to get what I reserved and no guarantee that it would have a ramp! The staff at the Crystal Valley location where I made the arrangements told me I could rent a 6x12 instead to fit my bed and other belongings. I stopped in Flagstaff Arizona at a u-Haul because I was feeling a shimmy. The man there told me my SUV was only rated to pull 2000 pounds on my transmission!! The Crystal Valley staff told me it would be fine to pull a trailer up to 4400 pounds but did not even mention transmission capabilities. I could have easily destroyed my transmission! I drove the least hilly route to my destination and took it slow as a result, causing 6 more hours on the road. The staff was VERY irresponsible to have allowed me to take a trailer that large when my SUV should not be pulling it. . U-Haul needs to allow customers to actually receive what they reserve and not be forced to drive 90 miles to get what they reserved and still not be guaranteed the desired equipment! Lastly, I purchased a hitch lock from U-Haul which was put on by the Gilbert location worker after putting the trailer on my hitch. He gave me the WRONG keys to the lock which I discovered upon return of the trailer in San Diego, CA!! The U-Haul person was able to use another lock and key set to unlock the hitch lock luckily. Just a disastrous experience all throughout!
TAMARA R
Advanced Property Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Castle Rock, CO 80104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location on 543 S Gilbert is always good to us! They are our go to place when we need any Uhaul services. They have a great team that makes the process quick and efficient.
Tracy CGreat service. Highly recommend.
ANDREA LThe AB Movers I hired were fantastic. I would definitely use them again
BRENT PWe had an issue with being charged for not filling up the truck full and I disputed the claim and they gave me a credit. We had previously rented from uhaul and when we went to make a reservation, it made me pay a similar charge before it allowed the agreement to go through. I just paid it so I could book the rental. Seems like a systemic issue with charging customers a refilling charge even if it's not warranted.
KEVIN C