No coordination. Took almost an hour. The app was not helpful and was difficult to use. Had to get multiple people to help me.
Louis G
M and M Automotive Electronic LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Knolls, NJ 07927
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- 3.5 Average Customer Rating
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Everything, Is, Good
segundo COFFICE WAS DISORGANIZED,HAD TO MAKE TO MANY TRIPS TO PICK UP AND RETURN VEHICLE AND KEYS
James LThe location is an abandoned gas station with no trucks. You need to call Miguel who will come over and help you complete the 57 steps on your own phone to self pickup the truck. After doing all of that he hands you the keys and you follow him ~2 miles down the road to the back of some industrial complex and you can then get your truck. Th truck itself is well used and worn, no backup camera and struggles mightily to shift into second gear. Its also basically empty on gas so you immediately need to go searching for a gas station. Upon returning the truck you drop it where you picked it up. The return truck routine on the u-haul app does not work so you need to phone Miguel, take pictures of the gas gauge and odo and text it to him...then drive back to the abandoned gas station and give him your keys. At which point you have turned over the truck and keys but have nothing from u-haul stating that you have done so. So you drive away "hoping" that the return gets processed OK and you wont get extra charges for this that or whatever. Miguel is a nice guy, I have no bad things to say about him but this entire process by u-haul is just nonsense.
Dez NOwner is such a nice man. Hard working and he’s now my friend!
PAUL T