Facility was closed upon arrival. The staff arrived about 10 after my reservation time and was not helpful. Telling someone things must be done online and continually interfering with the online process with unneeded commentary was unpleasant and distracting. The online check-in process was poor and difficult to use. Requesting me to download the App was obnoxious. At drop-off the same staff from check-in, would not leave me alone while performing the online drop-off and insisted I hand the keys directly to him rather than the online instruction of the drop box. The only positive was the convenience to my location. Also, make it clear you should add gas. Anything under 20 miles should be included considering you state there are limited miles on the reservation pages.
Justin F
M and M Automotive Electronic LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cedar Knolls, NJ 07927
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Customer Reviews
- 3.0 Average Customer Rating
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Business hour show the location is open at 8:30 AM. There was no one there to help us when we arrived simply a number written on a window. You call the number and they tell you to use the app to retrieve the truck. I specifically wanted to deal with a person and not with my app. no customer service whatsoever I will not be renting at this location in the future.
Daniel SMy appointment was for 9am and I didn’t leave with the truck until 10am. When I arrived there just before 9 I saw no one working there and a box where I’d pick up a key. No code was provided to me so I called and was told there was no key in the box so the owner had to drive over to give it to me. I waited 30 minutes and once I got the key I was told I couldn’t take it until I complete the steps sent to me in a link. I was never provided the link. The owner was very nice and I was able to send him the odometer reading and he uploaded it himself so I could he on my way. But it took me an hour to leave and the checkout process also took long since the u-haul app kept crashing when I was taking photo of the vehicle. This pickup location also did not have the dolly or furniture pads that I ordered so I couldn’t use those items to help my move.
Rebecca LThe owner at this location was very helpful for my first time using U-Haul.
Bruce CIt is very good
segundo C