There were items missing from the truck that I paid for. Two dollies and the blankets, which I did not use any of the half dozen that were provided. Also, the fuel gauge is inaccurate for the starting point. It was much lower than shown now. I was never asked to confirm the fuel level when I started so I could not flag that issue then.
Jacob S
Party Life Rents
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80111
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Customer Reviews
- 3.0 Average Customer Rating
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I was charged for two days and I did not have it for two days.
DAVID SWhomever was working at the time decided to leave a couple of hours early, and gave me a brief call to let me know that he was converting my reservation to TruckShare 24/7. He said that I would be receiving all of the information to open the lock box. I waited, but never received anything, so I called UHaul customer service. They told me that I arrived late, and I explained that the app told me to arrive within 1 hr of my reservation, which I was well within when I finally reached an agent. They were able to get me checked in, and the vehicle was in good shape, but I wasted almost an hour of my life because of the person who was working at the location.
Carlos JI arrived at 9 am with my son. The store guys were just showing up. We followed them inside. Immediately we were overwhelmed with the odor of marijuana. It was very uncomfortable. It was clear during the interaction with the main guy that he was high from pot. He took my information and gave me a U-Haul form for a truck. We then went outside to check it out. I was told the truck was "dead" and he gave me a key to a different truck. The paperwork was not updated. I received a text from U-Haul to verify the plate number for the first truck, which, obviously, I couldn't do. I just wanted to leave and get away from an obviously drug intoxicated U-Haul agent. Very disappointing. After returning the truck I received the invoice, which had charges I did not authorize.
DANIEL HI couldn’t find anything the customer service was amazing and the truck was super clean and ran perfect.
SARA C