No one was there. Location looked abandoned. Never once open or staffed during posted business hours. Friday 11.14.2025 at 4:15pm i left the keys in the drop box and stood on the property for an additional 20+ minutes waiting for a ride. All the while two women stood on opposite sides of the parking lot never speaking a word to me. Once my ride came the two women rushed to the office and turned the lights on for business. I can only assume this is an illegal operation using Uhaul as a front. Disgusting... and to have the audacity to charge me and falsify my return time.... pathetic.
LEANNE S
New Suds City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Champaign, IL 61820
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nice good job 👍
Eliette NAfter returning the truck, a $25 cleaning fee, $18 fuel fee and $38 fuel service fee were added to the bill and they never mentioned these before renting. A complete rip-off
Enis KVery crowded lot. Not convenient but staff was nice.
JAMES BThe New Suds City location is a laundromat. The person staffing the location was nice but not confident. We were able to get the van rented but the furniture pads that were on the reservation were not in the truck. After a bit of back and forth and some searching, we were given 2 bags and told they had accidentally opened up. It was not until later that we discovered that the bags had only 3 blankets each, so a total of 6 rather than the 20 we had requested and paid for. By the time we noticed, the location was closed for the holiday so we had to make due but I am pretty sure they knew they did not provide us what we had reserved and paid for so I would like a refund for the furniture pads. For other customers, be sure to count the furniture pads before leaving the rental location. Also, probably better to rent from the main location rather than a laundromat.
MICHAEL K