It ordered to properly use the mobile app to check in one must figure out how to scan the back of their card how to take a picture of the front of the driver's license etc. There is no table or any other kind of accommodation outside. The key boxes are on a wall behind a pillar and I bumped my head while reaching down into my purse to get some of the items. Pretty serious knock on my skull it still hurts. I think this facility would be better if there was some kind of area to rest your items on while you're complying with all of the mobile app request and requirements. The location itself worked out okay but the combination of the location and the data needs were cumbersome. For some odd reason the mobile app was requiring all kinds of ridiculousness. And then it didn't work. Where does one find the ability to scan the location? It was not displayed it was not on a web page it was nowhere and so I couldn't check in with ease I got to check in with a lot of irritation. Plus the knock on the Noggin didn't help. There needs to be an improvement in this area
DIANE B
XPS Xpress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chantilly, VA 20151
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Customer Reviews
- 4.0 Average Customer Rating
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Even though the hours were listed, the door was locked. There was a sign on the drop box that said to call this phone number to let us know you are leaving your keys. No one answered my phone call the first time. Called back and the woman was not helpful/really rude and then hung up on us. My husband called back, and again, we were hung up on. I just dropped the keys and figured if I had to call UHaul to resolve anything I would, but I didn't like leaving the truck without any kind of confirmation.
Kristin HWe highly recommend this U-Haul location if you are in the Chantilly and Centerville area. Excellent customer service from Brooke! Thanks so much!
CHARLES TSomehow the drivers cabin interior has strong odor, which could be better. I want to suggest for improvement but not to drag on reputation.
Raveendra YEasy convenient location.
Tien N