The lot was very small and difficult to navigate a truck through, there was barely space for us to park. Hours are only 8am-12pm so I can't say whether the personnel were helpful or not. I'm not sure who's able to drop off a truck before 12pm when moving, but it would be nice to have someone there until the afternoon just in case there's any issues. The key drop off was easy enough though, and thankfully we had an easier time with the app when dropping off. Nothing terrible about the experience at all, I just wouldn't say it's above average. I will say however that the location was very convenient to us since it was less than 10 minutes from our new home.
ANGELICA A
Triangle Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chapel Hill, NC 27516
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location was fine. However, the electronic / app reservation, check out, and check in process was horrible. And I felt ripped off by the final fee. But that is all at the corporate level, not the location level.
CATHERINE RI had a very good experience. The owners at this location are fantastic. My only complaint is that the U-Haul app would not upload my photos upon check out, and that was frustrating.
Kristen BI left the blankets in a pile in the truck and was charged $25 for not folding them and I turned the truck in with slightly more gas then when I received it and was charged $4.50 for fuel. Both were really irritating. The blankets were apparently in the contract but the fuel was just an unauthorized money grab.
CHARLES HDid not realize that you charge for returning a truck after hours. 24 hr. return is advertised but you are not warned that you will be charged for returning the truck..
Ann B