The location was short moving blankets that I paid for. I ordered a dozen and got only 7. I had to go and buy some more blankets from harbor freight so that my movers could make sure our stuff was safe while traveling. I would say an improvement would be to somehow make sure that each location has supplies that people pay for or if another location has the supplies they could drive them to the pickup location. Something in place to make sure everything ordered is present without making someone have to go out of their way or a discount due to not having what the customer ordered.
JORDAN M
County Market 224
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, IL 62629
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Customer Reviews
- 4.0 Average Customer Rating
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I paid for a dolly to help with the move and it was not provided. When I mentioned this to the location, I was told I had to contact you.
Heather EVery quick and easy drop off
THOMAS TPlease make your app/website more user friendly. The link mentioned in the email isnt there and the “next steps” tab is hard to find, especially when it is not mentioned anywhere in your directions that you email to customers
MICHELLE MI ordered a furniture dolly and 2 dozen furniture pads, none was there. If I wanted them I would have to drive an extra 20 miles. I called the local main UHaul store twice with no answer. I left a message for them to call me. 24 hours later and I still haven’t received a call back. The ladies at the pickup site were very nice and said this is a normal occurrence for the ordered supplies to not be on the truck. There are no supplies kept at the pickup location. Very disappointed with UHaul.
Stephanie M