Customer did not leave a comment.woodhaven W.
Customer Reviews for County Market 224
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jack on the trailerThomas H.
i will never rent uhaul again. i was quoted a price but was charged extra fees as well as being charged an additional fee for mileage which i am disputing. they claimed i put 70+ miles on it. sorry but driving from chatham Illinois to Pawnee Illinois and back is only around 30 miles total if that. I rented a Penske truck in chatham, drove it to carbondale Illinois, kept the truck overnight. drove from carbobdale to st louis the next day and then back to chatham for under $300.00 total.Tammy H.
Made the reservations weeks in advance for the truck, appliance dolly, and pads. Arrive at the pickup point and had to go through everything again. then they spring on you they have no supplies and if I want cancel the reservation and go elsewhere. Not at 6 at night. Why are they renting equipment and have none available?Robert B.
Customer did not leave a comment.PAMELA B.
Part of my equipment rental was provided to another customer and we were not informed until we arrived to pick up the equipment. We had to fix this issue on our own and were not given assistance by the location attendant. I was very disappointed in the service provided.Sydney D.
Would be nice to get some moving supplies at this location.Paul S.
To reduce the companies' liability exposure and minimize potential for accidents, I'd suggest having an attendant assist with trailer hookup to confirm everything is connected properly and lights are working.Duane F.
The mobile app was hard to navigate and did not provide sufficient information - e.g. it told me was approved and could pick up keys (facility not open) but not where to find them. I tried to get mobile assistance, but lost my approval window and could not get it back.Lance J.
It would have been helpful to have a feature that allowed all the mobile pickup options to have been done in advance, when a WiFi connection was available. Waiting on photographs to load in poor signal area resulted in a slow process. Feel like a lot of that could have been done in advance of pickup.Bryan H.
This location was at a food market. Wasn't sure where to go and who to talk to. I would recommend having a visual sign where to drop off and what to have prepared. The staff was friendly and there were no issues once I found it.SUSAN MARIE H.
We ordered three dollys. The furniture one, the appliance one and the regular one and did not get any of them in the truckMichelle B.
I was disappointed with Uhaul itself. I reserved an appliance dolly but none were present at the pickup location. I had to drive 40 mi out of my way to get the appliance dolly that I reserved, and of course was charged for mileage for this dolly. It cost me at least 3 hours on the day of my rental because of spending an hour on the phone and then traveling to and from the pickup location. This caused me to be late dropping off the truck on the next day which resulted in me being charged for two days instead of one. the next time I rent a truck I will seriously consider the competitors.MARK C.
Customer did not leave a comment.Lalu J.
Easy check-in and check out. Great experience for being their first rental customer. Good Luck!Cheryl M.
Apparently they were not yet trained to accept U-Haul trucks. They kept telling me that they do not use uhaul. It took 2 or 3 calls between U-Haul and the store to get things figured outGregory W.