The truck was fine. The location was fine. Problems were with dealing with U Haul and their online system both making the reservation and returning the truck. I ordered a dozen moving blankets and there were only 2 on the truck. Not sure who's supposed to be responsible for them.Carol S.
County Market 224
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chatham, IL 62629
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- 3.0 Average Customer Rating
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Next time have my vehicle ready to go and not have me walk all the way around the business causa they don't know where your truck is just on the property somewhere. I ordered a dolly no dolly. Pulled my back out of place cause of this. No body checked the truck out before I took it from location . Took 45 min to check out the truck and another 45 min to return the truck and I was only customerMichael G.
My customer experience was hampered by a SLOW in-store WIFI connection for the employee helping me "rent" a truck!!!! And then when i went to where the truck was located there was virtually NO WIFI signal either!!!! For a service like Uhaul, which relies on a customer being on the clock for a rental, you put us at an immediate disadvantage when there is no Wi-Fi connectivity. Customers ought to be given (at the point of sale), a Wi-Fi network identification as well as a visitor password! This is so much a common practice in business today, I'm very surprised you aren't doing it. My suggestion begs for your attention and improvement.Denise H.
Have signage indicating where the U-Haul trucks go. This drop off location is a grocery store and still has an opportunity to provide more instructions besides calling the customer service desk. You have to park around back and walk up to the front to complete your transaction. It may benefit more to just create another full U-Haul location.Kevin V.
Nothing. ExcellenteGARRET H.