While I received several additional emails and Text trying to sell me more services. I did not receive any clear information or at least easily accessible that I could find about dropping off or returning my vehicle. Location was serviceable enough. I just wasn’t sure where I should leave the vehicle, was told to park outback but I guess I parked in the wrong lot outback, the mechanics try to help but didn’t speak English well. Again, do you guys when it comes to spamming additional services more content than anyone would ever want, but when it comes to simple instructions about how to pick up or return your vehicle lacking.
Brandon D
J&S Motorclub
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, NJ 07928
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Customer Reviews
- 4.0 Average Customer Rating
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The truck that we were assigned was covered in leaves and the back bumper had dirt and gravel all over it. There was a tear in the driver's seat and damage to the right bumper. We documented these issues with photos and sent to UHaul upon pick up. The gas tank had less than a quarter of a tank of gas (which I understand to be a requirement when returning a truck). When asked about this, the garage stated that the truck had been returned that morning, and they were not able to put gas in. Clearly the truck had not been driven in a while, since it was covered in leaves. We were very disappointed with the pick up experience. On a positive note, the location was the closest and most convenient for us.
John FMy experience was good everything by phone
JOSE CAppreciate the team allowing me to get the equipment early.
DARIN SSmooth and outstanding process. J & S Motorclub staffers were very professional and helpful
SAMUEL O