I was charged fuel surcharge even though I made a point of replenishing the gas that I used. I rented the box car to go a total of 15 miles and added 2 gallon of gas. Yet I was charge a fuel surcharge after my final bill was paid. I asked for proof but I haven’t gotten it as promised. It seems shady that the surcharge for the fuel wasn’t included on my final bill. I received a notice of the extra surcharge for fuel hours later via email.
Alexander T
J&S Motorclub
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, NJ 07928
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Customer Reviews
- 3.5 Average Customer Rating
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A man met me in the dropoff location and disconnected the trailer and told me I was good to go. I asked for some kind of confirmation and he said he would take care of it. I was expecting a paper receipt that showed I returned the trailer in good condition.
Lisa WGarage was typical and staff was friendly. The windshield wipers were in desperate need of replacement. It rained the majority of the time I had the rental and I could not see properly out of the windshield bc of how poorly the wipers were.
Amy Rkey battery low; ruined loading experience the locks were not working properly at all so someone had to always stay with van also i only odered hand cart - not blankets I filled tank and paid $65 i thought the tank was full when I picked up not a good experience with bad key fob
Regina CVery confusing location. Trailer drop off was through a maze of parking lots on the street behind the address location. When dropping off the trailer, no one was there to help get the trailer off my car. I had to find someone to help. When they did, I asked if there was any paper work or if I could get a receipt for the equipment drop off and they said "no, there is nothing. Just leave." I thought this was strange but took an image of the trailer at the drop off location. When I got home 4 hours later, I noticed a text message from U-Haul requesting an image of the equipment at the drop off location. however, the link in the text message didn't work (it said it was expired). the next day I went back to the original location where I picked up the trailer and they said the trailer was still not checked in at the drop off location. I assume everything is fine now, but someone should have at the VERY least told me what the drop off procedures were (ie take a picture) before I left with the trailer. As for the drop off location, I suggest you reconsider have this place as a representative of the U-Haul brand.
Sharon S