Very confusing location. Trailer drop off was through a maze of parking lots on the street behind the address location. When dropping off the trailer, no one was there to help get the trailer off my car. I had to find someone to help. When they did, I asked if there was any paper work or if I could get a receipt for the equipment drop off and they said "no, there is nothing. Just leave." I thought this was strange but took an image of the trailer at the drop off location. When I got home 4 hours later, I noticed a text message from U-Haul requesting an image of the equipment at the drop off location. however, the link in the text message didn't work (it said it was expired). the next day I went back to the original location where I picked up the trailer and they said the trailer was still not checked in at the drop off location. I assume everything is fine now, but someone should have at the VERY least told me what the drop off procedures were (ie take a picture) before I left with the trailer. As for the drop off location, I suggest you reconsider have this place as a representative of the U-Haul brand.
Sharon S
J&S Motorclub
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, NJ 07928
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Customer Reviews
- 3.5 Average Customer Rating
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Tiny storefront and no room for our truck
Nancy MThe people were trying to be helpful but the lot is so small and crowed with only a very narrow opening to the lot that it was quite difficult to park the trailer where they wanted it. In the end I did the best I could and told them to figure it out as there was no room.
Jason RThey overcharged me . They told me I could keep the truck bc they were closed Sunday and then charged me for Sunday . I would never recommend them
Mark CNot open on time - people at facility not helpful- they are mechanics for another business....pick-up done by remote person calling my phone and then instructing garage mechanics. BTW - WHEN DRIVING, IT STARTED TO RAIN VERY HARD - TURNED ON WINDSHIELD WIPERS AND THE WIPER ON THE PASSENGER SIDE BLEW OFF - HAD TO DRIVE AND ENTIRE DAY WITH ONE WIPER. NOT IMPRESSED.
clark h