Address and actual location are very different. Very large complex, terrible signage and Google Maps takes you to the opposite side of the facility and on a Sunday there is “no one to ask where to go”. Once I finally reached someone at the facility, the employee (contracted U-haul location) was rude and said they didn’t rent vehicles until 1200, even though I had a reservation for 11:00 (and I chose this location specifically because it was open at that time on a Sunday!). I had found my way around to his location during the time we were arguing about my reservation time on the phone. When I walked in and showed him my pickup confirmation time he continued to be rude and said that U-haul had screwed up and that they were not open to rent vehicles until 1200. And I told him that wasn’t my fault. He called someone at U-haul and told them they had their “opening times wrong”. He finally mellowed a little and said he would help me. He told us the vehicle was completely empty, and directed us to the closest gas station but when I received my contract via e-mail (nothing provided in person) after I left, the document showed it was “rented” with a 1/4 of a tank of gas. Um, no! I picked this location because I thought it might be easier and quicker than the actual “storefront” U-haul locations. But based on the overall experience , I’m sorry I rented from here. I am happy to say the person working when I returned the vehicle was more pleasant.
Allison A
StorCal Self Storage Chatsworth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, CA 91311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I would not rent from this location again. The vehicle that I reserved was not available, the vehicle that was provided to me had not been cleaned, in the vehicle that was given to me was below empty. Also, the safe move charge appeared on my Final bill when I specifically did not request it.
Gregg GThe front drivers side ball joint was very worn and loose. The windshield wipers and radio antenae had been stolen from the van. The gal at the front desk was very friendly but could not replace/repair the worn and missing items from the Uhaul truck
Josh AFriendly staff :)
Jairo PI was told there was 1/4 tank levels however it was below reserve level I had to put $60 gas to get to 1/4 tank. The gas cover was missing I suspect people are stealing the gas there is no security on the complex and not safe. I got the van dirty with no windshield wipers. Worst location ever!!
SASHELL M