I was so upset that Uhaul, the company not employees caused me to waste 2 hours during my move. I chose a location for a truck pick up. The website prompted me to rent dolly's and showed they had supplies. I put a bunch of things in my cart. I went to the location and they didnt have dollys or supplies. I had to rush to another store to get a dolly and supplies. I was so behind with movers waiting for me at home. My move ended at 1 am. This could have been prevented with the website- The website could have shown me that there were no dollys or supplies at the Truck pick up place. Instead the website offered me dollys and supplies to which they had to be taken off my order at the location. I felt very upset and this company doesnt really care so why do you even send out surveys???
Sandra L
StorCal Self Storage Chatsworth
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, CA 91311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkMoving day is stressful enough. Now imagine picking up your rental car which has no gas. The worker let us know that there was a gas station around the corner and to fill it up and bring it back with 1/4 of it back and they will refund the amount I had to add. No problem right? Well that’s what I thought until the rental car made it just outside the storage property. I informed the worker that the van was in the center dividing lane right outside and he rudely responded with “I told you it had no gas.” To which I responded “well I assumed some gas to make it to the gas station” to which he said “well I said no gas” I then asked him “well what was I suppose to say?” And he rudely responded with “well you could go somewhere else.” I spent 30mins walking to the gas station and figuring it out. When I returned the vehicle 10mins before the return time and completing the return process he comes out and insisted on taking the keys hurrying me along before I give him the gas receipts. This comment section is to ask me what can you improve for the next customer. I’d say don’t allow mediocre third parties to represent your company.
Janeth HI did not drop off the truck on Nordoff Street. I dropped it off in Lake Elsinore at Machado storage. And Vanessa was very helpful.
LONNIE PI liked how this location had a good size parking lot with plenty of room to maneuver the rental vehicle.
Richard CVery smooth return , thank you
JACQUELINE D