We dropped off prior to our end time on the contract and I'm still getting emails about our rental return. I also received a charge fr an additional day that should not be there. None of the phone #'s to this location get an answer. I've sent a message via email and left several voice messages and no one has returned. I'm still trying to talk with someone about the additional charge.
JULIE M
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Systems down no one could help me told would email info. When I went to return truck bus was closed. No one went over anything with me!
Lynn YWhen I arrived there was a closed sign on the door and a girl was inside cleaning,after walking around outside the girl came out and asked if she could help me.After some mixed words and confusion she entered my request,although I had already placed a reservation.They had zero necessary equipment like hitch ball and adaptor for wiring.Upon returning from Walmart I had to assume I chose the right trailer and hook it up myself,which was quite a chore because I am partially disabled.
JAMES HI arrived at the drop off location at 2:00pm. It had a closed sign on the door which seemed odd, but there was a person inside who came out finally and took my keys saying I would receive an email receipt once they looked over the truck. I received an email receipt around 4:00pm and it stated that the truck was dropped off at 3:50pm which isn't correct and that was 4 minutes after my 48 hr allowable time. The fortunately did not charge me anything additional, but it did concern me. I would recommend this location only because it's very close to my house.
GLEN TIt would be nice to find 1 UHaul location in the entire continental US that will actually remember to provide the equipment ordered when picking up outside of the locations’ operating hours.
BRAYDEN C