No was at the location. Had to call to get the 24/7 ride share working. No keys in the lock box. Finally after 30 minutes found the keys in the back of the truck. Must of had 30 pads in the back and a dolly. I returned them with the truck.The process failed spent and hour getting the truck between on the phone and finding keys
Charles P
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped off with app while facility was closed.
Jason HDropping off the truck has been a nightmare. Location is in a valley with no cell service. The after hours box has a message to the customers that's not legible, so no idea what that even. I was unable return my truck through the app or uhaul website because of no cell service. I took pictures of my own, stuck the keys and contract in the box and hoped for the best.
KIMBERLY CThe mobile process is new but convenient as long as you have a good signal. Truck was in good condition, but there was no dolly in truck that I rented.
Brian BRenting from U-Haul was a terrible experience! Originally I was to pick up the truck in Columbiana at 9:00am (this was guaranteed). Then the day before I was to get the truck, I received a text telling me the pickup location was now in Calera. Upon arriving at this location, business was closed and I was not able to use the App to get access to the vehicle key (the App stated that I did not have a reservation). After a half hour call to the regional support, I was directed to go to Chelsea ( over 20 miles away) to pick up truck from that location. Once at this location, it took me about a half hour to use the App process to get the vehicle key. Finally got on the road with the truck at 11:06 am. This ordeal was more than frustrating! I will never consider using U-Haul again!
Thomas M