Would rate it higher, but cell service is not very good at the location so was a little time consuming doing the mobile checkout, which is the only choice.
Philip R
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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There were so many problems. First, when we arrived, the key was not in any lockbox. The app said it was in box number 6. There wasn't a box number six at the pickup location. No one was on site to help. The key was hidden inside the trailer in the bag that is on the inside wall. There were 5 used blankets on the floor in the back of the truck, along with the previous renter's trash. There was 1/16th of a tank of gas so we had to put gas in it right away. I ordered two hand dollies, they were not inside the back. I called the 1-800 number and told them the dollies were not there and I paid for them. She told me to tell them that when I dropped the truck off. Well when I dropped the truck off at 4pm, of course no one was there. So, I paid for two dollies that I did not receive. Extremely frustrating experience. I will think twice before using again.
John PDropped truck at location on Saturday with people onsite. I was charged for extra days rental and insurance. People spoke broken English
William SI’ll NEVER use the self service option again! The app is clunky and slow. Moving is stressful enough but the interaction with the UHaul app was by far the most stressful part of the job.
Charles HYou can honor the appointment as it it booked. If I knew the Uhaul was not going to be at the pick up location I booked it for. I would have used a different vendor.
Mari B