The trailer was dirty and had obviously been used by a roofer prior to us as it was full of the roofing material debris. We had to vacuum it out before we Could load it. Also, the trailer was located in a back grassy lot that was muddy and we were required to retrieve the trailer for ourselves and hook it up. The clerk at the store did check the hookup once we brought the trailer around.
LILIANE M
East Coast Home & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23322
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Truck could’ve been swept out before renting. Also, furniture dolly wasn’t available despite reserving one. Ended up having to use a utility dolly. Which worked…but wasn’t what was initially reserved. Overall, average experience.
Kristin CEverything went great. Might want to check the truck for a loose heat shield underneath. It was rattling all day.
John TThe cab of the truck smelled and was dusty. Upon return the counter person was rude and unprofessional. I was asked to sweep the back of the truck out twice because it was returned dirty and not in the condition that I received it. However, how can the agent prove that it was not in the condition that I received it if the cab of the truck was just as dusty and it’s dirty as the back of the truck. The whole interaction could’ve gone better if the agent was not as rude as she was, it all started when I entered the store and told her I was returning a truck and she said we’ve been looking for that. Mind you, I was not late with my return and she was dead serious with her comment. The whole interaction was just inappropriate and I will not rent from them anymore and I’ll be sure to tell others.
Richard GVery nice staff and pleasant experience!
Brian M