The cab of the truck smelled and was dusty. Upon return the counter person was rude and unprofessional. I was asked to sweep the back of the truck out twice because it was returned dirty and not in the condition that I received it. However, how can the agent prove that it was not in the condition that I received it if the cab of the truck was just as dusty and it’s dirty as the back of the truck. The whole interaction could’ve gone better if the agent was not as rude as she was, it all started when I entered the store and told her I was returning a truck and she said we’ve been looking for that. Mind you, I was not late with my return and she was dead serious with her comment. The whole interaction was just inappropriate and I will not rent from them anymore and I’ll be sure to tell others.
Richard G
East Coast Home & Garden
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23322
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very nice staff and pleasant experience!
Brian MPicking up this UHaul before East Coast was open was horrible. The app kicked me out three times. I had to start over with pictures of driver and his license. I had to add an alternate contact- this person was not called but I got the message to wait, then got kicked out of the app. When I called the 800 number I waited 10 minutes for a custo Er service rep. The keys were not in the box I was told to open. They were in another box. I went to East Coast the day before my move and was told where my truck would be. It was was not there- we had to go all around the lot looking for the truck, By then it was thunder and lightning. I had to take pictures of every side of the truck in the pouring rain.
ALFRED BI recently rented a U-Haul yesterday, and the check-in process was extremely time-consuming. It took nearly 30 minutes just to complete check-in, followed by multiple verification steps that I’ve never experienced in prior rentals. This was beyond frustrating and took up a significant amount of my valuable time. Due to this experience, I would not recommend this location to others.
SHAWN WThe location was convenient to support my need. The staff were friendly and thorough.
James B