Get a new franchisee /location/and employees. Facility is a dump and aside from a bunch of derelict vehicles, I only saw one other uhaul product where he told me to park behind a tire center. There were no spaces and I went back in to see where I could leave it and sole employee pointed to neighboring grass strip so I left it there after dragging it myself across rough ground because he said, per contract, it was on me to unhook, move and park it. When I did what he said I asked for return receipt and confirmation of clean and no damages, he said No he didn't have time or someone to man office and I would get email receipt at some future point (I have not received this). Due to this, I took pics of all trailer sides and interior and reached out to your organization. Lastly I note that when I reserved vehicle, it was one way to your Easton MD location; Easton would not accept and sent me to alternative, disastrous location. A full afternoon was wasted for what should have been a 15 minute return. Very unfortunate as I have always had good experiences with Uhaul in the past.
BREESE D
Bay Bridge Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester, MD 21619
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Customer Reviews
- 4.0 Average Customer Rating
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There was only 3/8 of a tank of gas when we got the truck, which we weren’t sure would be enough, so we put more gas in, without knowing, of course, how much we would use. Ended up not using as much as we put in, so we lost money on that. It would have been more helpful if the gas tank was already full and we just refilled it back to full after using the truck.
Lisa PAs I arrived to drop the trailer off, I was told they couldn't take it. Then they said a trailer was just leaving so they could take it. Then a problem accepting the incorrect dolly that was put in the trailer by the location that rented the trailer to me. Seemed like my doing business with U-haul was just a big interruption to their day.
jeffrey sIt is a small U-Haul operation at a car repair facility/gas station. Everyone was busy, but friendly. The truck was a nice surprise; newer, clean, well maintained. I will rent here again if I need a truck rental.
David WNeeded a truck last minute and was trying to get things done quick and the same day. They did a fantic job getting us out of there both picking up and dropping off.
Edward C