Crack on the mirror. It wasn’t in a great area and the only reason I had to go was because the first place couldn’t figure out how to check the truck back in. I lost an hour on my rental let alone none of the Dolly’s or moving pads I paid for.
ANDREW R
West Haven Market & Grill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60612
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Customer Reviews
- 3.0 Average Customer Rating
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We reserved a 10 foot truck in advance at a different location. The day before pickup, a U-Haul representative changed our pickup location in order to guarantee that there would be a 10 foot truck available. Less than two hours before pickup another representative called to tell us there were no 10 foot trucks available and we were being changed to a 15 foot truck. When we arrived to pick up the vehicle, there were two 10 foot trucks at the location, which the u haul representative refused to allow us to use.
Mitchell KMy contract was not ended on time by the owner. I have been overcharged for my U haul on miles. I only drove for 30 miles and got charged for 97 miles, it is a blatant robbery on the part of U Haul. Stay away from this location!!!!
Imanjot SThe Uhaul truck was filled with cigarette smoke smell and had garbage on the floor bed. They also didn’t have the furniture dolly that we requested.
Subil TAs far as customer service the guy at the front desk I believe he told me his name was Moe was very unprofessional and disrespectful he didn’t wanted to answer none of my questions thank you
Dylan S