This location has no clue they had any reservation for a truck when I walked in. The truck I received had two parking tickets on it, a flat tire with a hole in it, and non-functioning taillights. I did not choose this location - U-Haul reassigned my reservation to this location. If they do the same to you, change your pick-up location at all cost. Do not rent a vehicle from here under any circumstance.
AUSTIN S
Custom Print Now Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Chicago, IL 60639
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When I arrived at location, the person did not speak English and had me speak to someone on the phone about the truck return. They failed to check in my return until over a week later and I had to seek a refund for a late charge that should have never been issued. I actually returned the truck two days early.
David CLocation was disorganized and unprepared for my pick up. Staff was unprofessional while trying to fill out paperwork. Pick up was only suppose to take 10 mins turned into a 30 minute process. Store front was dirty and smelled.
Lilandra GThey didn’t have the truck ready at my pick up time. We had to wait 30/40 min for them to do the process. Then when they did do it, they almost didn’t add our extra miles because you guys fucked up and changed my pick up location a day before. Never using uhaul again
John RI DON'T LIKE the assigning of drop-off locations by the staff and app. This location was a 27-minute drive away from my destination and I passed four other UHual locations to get to it. The location had NO lot and I drove around for 20 minutes looking for a parking spot. In the end, I parked in a questionably legal spot. It then cost me $22 to Lyft back, where I could have walked from the closer location. I fully understand that you are trying to "restock" trucks where they are needed, but that should be UHual's responsibility. It was a major inconvenience for me and had shaded my experience with the rental overall.
Andrew S