When I arrived at location, the person did not speak English and had me speak to someone on the phone about the truck return. They failed to check in my return until over a week later and I had to seek a refund for a late charge that should have never been issued. I actually returned the truck two days early.
David C
Custom Print Now Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
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Location was disorganized and unprepared for my pick up. Staff was unprofessional while trying to fill out paperwork. Pick up was only suppose to take 10 mins turned into a 30 minute process. Store front was dirty and smelled.
Lilandra GThey didn’t have the truck ready at my pick up time. We had to wait 30/40 min for them to do the process. Then when they did do it, they almost didn’t add our extra miles because you guys fucked up and changed my pick up location a day before. Never using uhaul again
John RI DON'T LIKE the assigning of drop-off locations by the staff and app. This location was a 27-minute drive away from my destination and I passed four other UHual locations to get to it. The location had NO lot and I drove around for 20 minutes looking for a parking spot. In the end, I parked in a questionably legal spot. It then cost me $22 to Lyft back, where I could have walked from the closer location. I fully understand that you are trying to "restock" trucks where they are needed, but that should be UHual's responsibility. It was a major inconvenience for me and had shaded my experience with the rental overall.
Andrew S1 - pick time was wrong so I couldn’t pick up the uhaul until 3 hours later making it a huge inconvience and lead to me breaking my lease terms. 2 - pick up facility showed up 20 minutes late and did not have any paperwork prepared or know exactly what he needed to do
Nathan S