Location was perfect for me.David M.
Second Chance Barber Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chicago, IL 60651
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- 4.0 Average Customer Rating
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Everything was on point. Mr David answered my call b4 operational hours and gave me full details of the services and put my reservation in. I got to the facility it was nice and clean and Jasmine handle my reservation expeditiously. Nice kind young people handling THE BUSINESS THE RIGHT WAY 👍😊Charmaine H.
It took an hour to receive my rental key. Once the Uhaul dealer arrived, there was no apology for the delay nor an inconvenience awareness. The truck smelled of cigarettes. The storage area was not clean and had a previous rental customer's items inside. The rental truck's gas tank was empty and notified me that I only have 12 miles drive until it stopped.Dajia D.
Could've had the manager on site to hand over keys.David J.
The truck was reserved at the Aurora location and the day before i received notification I had to pickup in Chicago. I had no way to get to the location and the reason why it was reserved for Aurora. The pickup location was NOT marked in any way AND the location was NOT Second Chance Barber Shop, it was a completely different business. The picture of the business that was sent was not a picture of the business or any of the signs indications U-Haul. The truck was dirty inside with something sticky spilled all over the floor on passenger side. The truck was on EMPTY!!! It was very difficult to pull this big truck into the nearest gas station in Chicagoâ€¦it should be a requirement that they should be at a minimum a quarter full upon return for the next person using for that exact reason!! AND, when we drove the truck back to Aurora and passed the U-Haul facility, there were THREE 26ft trucks sitting behind the building with â€œrent meâ€ signs in all three windows. This was a very disappointing experience and I will never use U-Haul again for this exact reason and will let someone know my experience if I know they are thinking about using U-Haul for any kind of service!!!!Michael N.