The pick up process was not intuitive. Call this guy then find that guy. The truck was jammed in a lot that required shuffling of other cars to get out of. And most annoying were the looks and comments I got as a petite woman renting a truck without a man. The truck was dirty, giant wad of gum in the compartment. Also, this was not my original selected pickup spot. I was transferred to this location which messed up my plans of getting the truck. The location I selected was down the street from my house and had great reviews. This location required me to get an Uber and had not great reviews. I will hesitate to rent from U-Haul again with this bait and switch and the service.
natasza n
Bryn Mawr & Kedzie Auto Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60659
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Check-in was difficult. Checkout was very confusing. Why could I not have provided my passport photo beforehand? Was I supposed to predict that would be needed? Ridiculous process and I should get a discount for renting from a human-less Uhaul. Instead, I paid more than the other location I compared to. Would not do again. Will go to Home Depot to avoid the headaches in the future.
Ronald PEasy rental process and great location
Eric FReturned in the same day but still got charged extra.
TRONG NJohn is great! Helped me today with getting a truck.
Gregg S