Incredibly misleading, app didn't function and I had to speak to at least 3 different reps over the phone to sort out initiating the rental. Staff behind counter was misleading and flat out lied about his ability to initiate rental, and then when I needed the key he had it behind the desk. I would never use this location again. Person I spoke with over the phone was very professional and helpful, walked me through the steps and was out of california (nancy?). I give her 10 stars out of 10. Previous phone reps could not assist and gave incorrect recommendations, to go to other location in the middle of Chicago at rush hour traffic.
Jacob M
BP Division And Noble
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
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Customer Reviews
- 3.0 Average Customer Rating
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The rental is in partnership to the BP gas station next door. The staff at the BP was a young lady who was adamant she had to be a part of the rental process but didn't know exactly how. She wanted to see my app rental pictures for checkout and close out. The app malfunctioned as well at closeout and j had to send the final pictures via email.
TEMITOPE ADowntown Chicago.... CROWDED... Could not find a parking spot...The BP attendant was NOT Helpful.... asked that "Drop at another location". Just when we were trying to determine the next best location..... the UHaul Representative pulled up in the UHaul Maintenance Truck... Walked directly towards us... Asked if he could help... and said "I will take care of that for you.." and all was well. He is the reason I would recommend this location... All business... Service was GREAT!
BRIAN DBetter customer service on site
Sarah KPoor WiFi so he couldn’t get the contract to load. When I asked if the dolly and furniture pads were in the truck, he said “if they aren’t I could call customer service” Then he told me I could look through the other trucks for my supplies. In zero degree weather, I looked through trucks for furniture pads. Finally found some but the were damp from snow and ice
ELIZABETH L