I received a went to self return, which did not work. I tried calling the phone number for the location and got a voicemail for a person and I left a message. There were no instructions provided on what to do upon return. I tried calling the U-Haul customer service line and sat on hold for over 10 minutes and finally was able to obtain a person through live chat. The lot itself was not secured. There was no one there and it appeared to be in a junkyard. I was very uneasy about leaving the trailer there until I got confirmation from someone and felt very unsafe in that location just sitting there. The drop off experience was extremely unpleasant and I would not recommend this location to anyone. The service was nonexistent.
SHELLEY K
E-Z Connection Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
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Customer Reviews
- 3.0 Average Customer Rating
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We booked a reservation at 8 am. The place didn’t open til 9. The guy was a couple minutes late and then gave us a truck with a flat tire. Extremely frustrating process.
Mariah HWas out of way in city . But easy enough.
JONATHAN SI am surprised that U-Haul contracts with this location. 1. Very difficult to find the location 2. Disorganized when I arrived 3. Didn’t have moving blankets which where on the order 4. Reluctantly, connected the trailer Overall and very poor experience.
DAVID KWe were forced to this location because of the horrible affiliate location booking. I booked a month and a half in advance, and only get notice 12 hours beforehand that I have to schedule a pickup somewhere else, and this was the only option. They gave us a truck FULL of drywall dust that took an hour to clean. We also didn’t get blankets or a dolly, as requested a month and a half ago. DO NOT USE AFFILIATE LOCATIONS.
Alexander H