Upon arrival the auto care place that stored the U-Hauls was not open. No access to any in person assistance and there multiple other people standing around trying to get their U-Haul along with me and experiencing the same thing. My U-Haul was in a different lot from the location I was given and then went back. Wasn’t given the code to my key lockbox until I called support. But more importantly after I finally got the keys I inspected and start up the U-Haul and the back of my truck doesn’t have the equipment I paid extra to order. No dollys whatsoever. I call to get mor assistance on locating a dolly and at that point I was pushing back the moving schedule that I was on. Ultimately we were unable to locate me a dolly through U-Haul so I ended up having to buy my own. The support gave me some money back for my inconvenience but honestly the 2 wheel furniture dolly was 130$ before tax alone so it hardly covered the inconvenience. I was very unpleased with my experience and I spent a lot more money than intended. Unfortunate.
Marco G
Lees Auto Clinic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The drop off gate does not open from the inside. There were no other exits and I had to reach through the fence and blindly hit the keypad to get out.
Glen WPickup was so easy, and vehicle was perfect for our needs. Highly recommend!
Amy Plocation was not professional
singgih aGreat staff
Robert R