The rental i was given was a pos thought the engine was going to explode and the back was going to fall off.
APRIL C
Palomar Valero
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chula Vista, CA 91911
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went smoothly. From the reservation to the drop off.
JOSE MPalomar Valero was fine. While using the U-Haul app, I secured the rental at Postal Annex for pick up on a day that they are not open. The pick up directions are terrible. I called Postal Annex and U-Haul the day before my pick-up date. Both reps said to make sure you have a 24/7 rental and pick up instructions will be given to you at the time of pick up. I asked specifically if the rental van or the building will have secure coded box for me to retrieve the keys and the response was that they do not tell that information until pick up time. I understand the need for security. What is unclear is U-Haul does not tell you that pick up is 2 miles away and you really get the rental van at another U-Haul location. U-Haul, either be more clear in pick up directions, get a lock box on the bldg, or stop allowing rentals on a Sunday at Postal Annex on Saturn Blvd.
Derek AI was over charge almost 25.00 and nobody helped me..
JANE MThank u
GWENDOLYN A