The agents were not well trained and gave off the impression that they did not know what they were doing.Elsie W.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JASON T.
Everything was good for me and very well organized !JESUS M.
A little more help when I turned the van in would have been nice. But other than that...it was fine. The guy that helped me check it out was greatLORINDA E.
The online experience and experience with the app is horrible. There is a disconnect between the app/online service and the location. Everyone at the location is friendly and helpful, however what was confirmed on my app was not communicated to the location. HORRIBLE.Orlando S.
The location was good and the guy that helped me hook up the trailer was great, very friendly.Eli K.
Customer did not leave a comment.Sonia R.
Everything was great. They were able to accommodate my needs. Able to get me what was needed to get the job done. And very personable customer srvc, which is very important in an industry that is primarily â€œcustomerâ€ based. I do recommend them.Teneil W.
There is no parking allowed on site and I had to park in a sketchy area blocks away. Finding the rental office was awkward as it is inside a gas station. Perhaps the website should clarify this in advance. The staff were friendly but we are in the peak of a pandemic and the staff were not wearing masks. There are plenty of other locations to go to. I would not return to this one.CASEY R.
Customer did not leave a comment.SUHAM G.
Phone system bad, had to get help from over counter. Chris, a representative, made everything go smoothly. Thank you Chris!Henri V.
Customer did not leave a comment.Clark H.
Have a way to show unavailable vehicles on the website I made a reservation for a 20-ft truck only to find out a day later it was not available. I was offered two 10-ft trucks but was lacking another driver.RICHARD R.
The employees were very friendly and helpful. The total process was very quick and easy. Thank you.MICHAEL G.
Customer did not leave a comment.ANDRES S.
Customer did not leave a comment.Kerry S.
Nothing. Everything is goodTimothy G.
Always friendly customer service and will always come back to this locationRIVAN Z.
Customer did not leave a comment.JORGE C.
Customer did not leave a comment.Silverio P.
Customer did not leave a comment.john H.
We went prior to renting and was not told that we could reserve for the next day! We were lucky that the size truck we wanted to rent was available!JOSE P.
Too expensive. Unaware of additional taxes! I would consider renting again!DORA P.
Thank you. But I appointed one week ago,the center of San Diego office called me the truck I booked to be unavailable almost one day before. I did know what to do because I got planned to get truck of san Diego from Los Angeles. My plan was mess up. Anyway I finished very well. Your office should tell customer three day before when your schedule will be to be changed. What you Just say we are soory is not enough for us. I paid more money and time. Please let us know minimum three day before with phone and message.BO K.
wrongly informedGina S.
Customer did not leave a comment.Michael S.
I recommend the mobile check in and out as it might the transaction smoother. However, staff was not so friendly and there was a hiccup in the mobile check in. I Almost got charged for cleaning when I filled out the return questionnaire. It asked if the car needed cleaning and I put yes. The van wasn't dirty inside because I tidied up but it looked like it hadn't been washed for weeks so I noted that. Then it added $25 for cleaning at check out. No amount of regular car wash amounts to that first of all. I disputed the charges and didn't get charged for cleaning after all but this should be corrected in the system. When I tried to bring it up with the receptionist, she told me she couldn't help me and pointed to her boss who wasn't even around for me to talk to. I waited for about 10 min and no boss, no receptionist to help me so I left.Sheree L.
Customer did not leave a comment.Ricardo V.
Customer did not leave a comment.Patrick T.
Customer did not leave a comment.Terry K.
All was fine, nothing to say .JOSEPH M.
everything. is goneJesus G.
Customer did not leave a comment.Fernando A.
Customer did not leave a comment.CORINNE P.
Truck was not clean really ruse employee by the name of jessy would not go back they will call you and call you and tell you to take truck ASAP even when you are being charged for the whole day Manger rude as wellYESENIA B.
Super helpfulNICOLE S.
It was very quick and efficient even though they were not expecting me.Lucy J.
Customer did not leave a comment.DAVID D.
Boss was rude to me when it was a mistake on his end. The mobile app wasn't working and so they switched me to another uhaul. I tried to explain that while he continued to be rude and wanted to put in an amount of gas that was registering for the old reservation. I not only had to move the uhaul again but only yet to show him it was the right amount.Jermany D.
Customer did not leave a comment.PAUL Z.
Customer did not leave a comment.Deborah T.
truck returned in same condition and still charge cleaning fee service poorJorge C.
Very helpful people at this location.William M.
Thanks for everything !JORGE R.
Good customer service. Love the service.MARIA G.
Customer did not leave a comment.MARILUNA D.
Good experienceSUZANNE C.
Customer did not leave a comment.Shawn P.
Customer did not leave a comment.Juan O.
Thanks Joe!MWENGWE M.
Great slurpies as well!KA K.
The gentleman that assisted me was very professional and polite. Great employee.Michael G.
Customer did not leave a comment.LUIS M.
The service was GREAT! The set up to rental trailers/truck is great, plenty of room to pull in and out. Very easy process!chelsi C.
Customer did not leave a comment.Rickie W.
Pues las veces que e rentado el equipo q e necesitado siempre a estado disponible y muy buen servicio los que me han atendido han sido muy amables ðŸ‘ðŸ¼CANDELARIO J.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.ANABEL G.
Customer did not leave a comment.Ric Ryan V.
Very friendly and helpfulSERGIO G.
Customer did not leave a comment.Cory W.
Customer did not leave a comment.FRANK P.
Customer did not leave a comment.Chris G.
Customer did not leave a comment.Kimberly D.
Customer did not leave a comment.Michael P.
Great Staff at the Palomar storeMICHAEL THOMAS C.
Elevator has been broken for years. UHAUL in general makes you buy one of their locks and then when it breaks they don't help you at all.Felicia G.
Customer did not leave a comment.KATHLEEN A.
The service person was awesome.Darryl J.
Extremely incompetent and poor customer service. Kept trying to charge me for a tow dolly that was already paid for even after I provided the receipt and rental contract. Called me once I left store to ask for more information on my credit card. Wasted an hour of my time.jennifer H.
Customer did not leave a comment.Miguel F.
Chris was terrific and very helpful. Air conditioning didn't work in the truck unfortunately and it rattled a lot on the freeway even at low speeds.ROBERT J.
Customer did not leave a comment.KARA C.
I rented the trailer on 6/25/20 around 5:30pm. I returned the trailer same day 6/25/20 around 9:30pm. When I returned the trailer, I was told that everything was taking care of. On Saturday 6/27/20, I recieved an email with the invoice charging me for 2 days and stated that I returned my trailer on Saturday. I have to make at least 4 calls back and forth to have it reversed the one extra day. I felt like if I didn't verify my email and called back to fight for the reversal , I would have gotten charged for 2 days rather than only 1 day. As a customer, I shouldn't have needed to verify and trusted that Uhaul wouldn't have try to cheated me cor extra day charges.TONY P.
Operation went smooth. Nice people easier than I thoughtHilario S.
Customer did not leave a comment.George P.
I was told a price per mile and they charged me a diferent oneMiguel R.
My main issue is that I reserved a one way truck for this reservation three weeks in advance and the night afternoon before my reservation they changed the pickup time which caused many issues with my move Truck box had trash in itdaniel R.
Customer did not leave a comment.THOMAS W.
They ask me What time are you gonna bring back de tow dolly? I answer like 4 or 5 pm And at 4pm Ã get a call asking me again what time I esa gonna be back? Because they got another customer waiting for the dolly I think it was to much pressureESTEBAN F.
My son, Christopher Galli, rented a 15 foot U-Haul in Chula Vista California to Sacramento. Very Disappointed, in the time of COVID-19, the interior of the cab was so filthy, never having been disinfected. I will place this information and social media unless some restitution is considered. I await your timely responde. Please see the attach pictures.Christopher G.
Extended operation hours Great serviceSAMUEL M.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.Anthony S.
Fix the ignition switch on rental. Spent 5 to 10 mins each time when I tried to start van. Wasted 45 mins during move having to try and start van as the steering wheel has to be manhandled pulling left while turning key simultaneously. Location is the cleanest Uhaul location I've been to in San Diego. Car Wash included at Gas Station location as well. Just fix this VAN !!#Joseph R.
Customer did not leave a comment.JEREMY M.
Customer did not leave a comment.Tammy M.
Customer did not leave a comment.Christy C.
Customer did not leave a comment.Karina R.
Customer did not leave a comment.Frank B.
When I picked up the truck I assumed it had been cleaned. The interior cabin was clean but not the back of the truck. I realized it was filthy with debris and a board in the back when I got to my destination to pick up a couch. When I went to return it, the service agent blamed me and said his best customer would never leave it in that condition. I had no reason to lie, I have rented other Uhaul's and have always returned them in the condition received. I was also told to put back in more gas than I had received the truck in. I was told there was told there was more than 3/4 of a tank but when I got in the truck only 3/4. I did take a photo and sent that in to Uhaul. I don't appreciate having to pay for more gas, and clean up another's mess and be accused and treated rudely for something I never did. I won't be back. This location is horrible.Janet D.
Falta lavar el carro los vidrios para tener una visiÃ³n clara al manejar,Sara V.
This location was not the closest to me, the closest one is terrible & almost made me stop using uhaul. I decided to try again & this location hit a home run. Even if I have to drive farther I will only choose this location in the future.Neil D.
Todo bien nadamas q tuvieran mÃ¡s uhaul de plataforma para subir todo el carro GraciasCandelario J.
Trailer I requested and reserved was not available when I went to pick it up.Kirk E.
The employees were very fun, laid back in a good way and easy to deal with I don't normally do ratings.... it was just a lot faster and easier that I was anticipating. Thank you!Steve B.
Angel was great. Made the whole experience smooth and took care of handled everything with a great attitude and a sense of urgency.Gerald D.