I was not aware the facility would be closed. Had to figure out where the lock box was
Lynn T
United States Mechanics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cicero, IL 60804
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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UHaul was blocked by multiple cars. Keys were not in box. The shop had the keys and had to confirm order. Don’t see why there’s a key box if the shop owner has the keys.
Sergio ERentals are not checked in upon customers returning them. I was never provided with my contract, or receipt when I picked up the rental. What I was told by the location is that they never experienced a system error where they are unable to print and/or email the contract. So I was told once the rental was returned, I should contact Uhaul directly for my paperwork. I contacted your company twice for my receipt. I was advised the rental was not checked in when I returned it and an area manager was contacted and was going to have the rental checked in and a receipt sent. A day later no receipt was received, so I contacted customer service again and was told by the rep that I should call the location again and ask them to check the rental in. As a Manager myself and a customer this was very poor customer service. I finally did receive a receipt ~36hours after I returned the rental.
Melissa AOnly b/c the guy running the place was very nice on the phone. "Service" what service? It's all Self-Service and the app fir returning the equipment is a joke.
Sandy HGreat job 👏🏾
Lavone J