They called me the day before to try to get me check in online.. then. The day of they had me change my drop off location which led to Chaos. I don’t know why they want to try to make a deal with the customer in the middle of moving an already chaotic situation. This made my day hell and I don’t appreciate your intentions. So probable the last time I will patronize U-HAUL and I will tell all people I encounter to avoid using them as well
Flora S
Kitus Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45214
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Rent them what they ask for someone actually in office to talk to instead of over phone only had truck for less than an hour couldn't use because wasn't right kind of truck I ask for but had already paid over phone
MICHELE EI made a reservation at a different u-haul and my reservation time was changed without my acknowledgement after I received a text stating that the location had a family who needed a trailer. Changed my location to this location and I’m glad they could accommodate my reservation.
Cameron HOur pick up location originally was 1 mile from our house, then it was changed. We understand that happens, but the new pick up location was in an extremely bad part of town and we had trouble with the app and remote pick up so we were there for quite awhile.
Matthew ZGreat help getting everything for our move.
KEVIN A