Our pick up location originally was 1 mile from our house, then it was changed. We understand that happens, but the new pick up location was in an extremely bad part of town and we had trouble with the app and remote pick up so we were there for quite awhile.
Matthew Z
Kitus Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45214
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Customer Reviews
- 2.5 Average Customer Rating
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Great help getting everything for our move.
KEVIN AThe original location that I booked the UHaul rental was changed two days before our move. At first I was concerned because the location was further away from our apartment than I had hoped. However, the location worked out just fine. The lady at Kitu's was very friendly and helpful, and the check-in went pretty quickly. The 10 foot truck was a 2022 and very clean! The cab was quite comfortable as well.
KIMBERLY SHe wasn’t open at 9am when i got there in the hood when i got out of my Uber. I had to stand out in the hot sun to download the app and go through taking my wallet in and out of my pocket. I didn’t select the app version initially because I didn’t want to do it. I didn’t bring my gun since i thought i would be doing business in a safe place instead of on the out of a gate. I don’t work for you and should not have been forced to do a self check in or pay for another uber to get to another location. The truck would not initially move when i changed gears from drive to reverse. I didn’t leave the location until 10am which delayed my time and cost me money and aggregation with my moving help. I don’t plan to use U-Haul again because of this.
Marlan BKai was awesome! So helpful and always there when I needed a hand. Thank you :)
Tayla R