The app experience is a little rough.however, having to pick up during non business hours was convenient.
Matt T
2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45242
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Gary was AWESOME!! Explained everything very thoroughly!!
Hope BThe location was fine and the employee was very helpful. Although I was not thrilled about the app only usage. More importantly why was I catered an after hours service fee? You added $20 to my bill for what?! I picked the truck up at 10:40AM And dropped it off at 1:16 pm on my own, your employee didn’t have to do anything. This is a scam for sure
Julie PEverything done at this UHaul site with Gary was outstanding! Gary went above and beyond to help me with my rental! I began with this location but ordered an incorrect truck, which he caught and followed up with a call. I’m so grfor that. I went to another UHaul location that I had issues with. But I was able to come right back to Gary who helped me to rent a newly available truck at his location! What a save that he found what I needed! Gary is fast, professional, friendly and knows area of expertise which is UHaul rental and his site! I’m so glad I had him to rent from!
MARCIA BAttendant called on Friday before to say I needed to load the app and be prepared for a mobile check in or check out. He said the U-Haul system never worked on Saturdays. Seemed to me that he was preparing to not be available for checking in, based on his attitude. I loaded the app Friday before, but the app was not user friendly and wld not allow me to add the 2nd driver other than the name like i had done on the website at time of reservation. In the day of pick up the attendant called at 10:02a when we were pulling in the lot, but I could not answer as I was driving and parking. We had a 10a scheduled pick up. When we arrived at 10:05a, the office door was locked. He eventually came out of the office and said the system was down and we would have to check in on the mobile app. Either U-Haul needs to fix their system or he is lying, but either way the experience was crap. He went back inside as we tried to get checked in on the mobile app. The mobile app was not working properly and would not allow us to proceed with check in As we were struggling with that, the attendant came out to my car window and said that he got us checked in and had somebody named Steve on his mobile device on speaker confirming the check-in. He walked us over to the truck and said that we would have to check out in the mobile app because he was going to be gone when the truck was returned. Gave us the key out of the lock box and went back inside. The truck was parked in a spot with the front of the truck facing the building. There was a pole directly behind the truck and another truck parked on the driver side quite close. If I had not had my husband with me to help me inch, the box truck with no rearview mirror out of the spot I could have very easily run into the pole. The attendant did not mention the pole he did not assist or ask if I needed assistance, but instead went back inside and locked the door. His service was absolute garbage, and I cannot believe that that store has been open as long as it has with that kind of behavior and lack of attention. Also I was unhappy with the insurance coverage explanation. When we made the reservation I removed insurance coverage. When I got the confirmation there was a $15 charge for insurance. Because no one was at the store prior to that to ask I simply asked the customer service rep online how I went about canceling that insurance. I did not want it canceled, but wanted to know in case I changed my mind after I spoke to my insurance company. The agent automatically removed the charge according to the agent at the store on Saturday morning. When we checked out the $15 charge had been applied. Not sure why it is that nobody seemed to know or that it was on and off again, but this is extremely confusing and we wound up paying for the coverage either way. I will absolutely not recommend this store to anyone even though it is less than 3 min from our location. We have used U-Haul 3 times in 6 months and the experiences have been piss poor. We have the need for 3 trucks this summer and we will not be using U-Haul for these hauls.
Johnna K