I have to use technology every day in my job. And I consider myself extremely competent in these technologies. But your mobile app by far was the most horrible and frustrating experience. The process wasn't streamlined at all. The app wasn't working properly. I had to uninstall then reinstall, with over the time frame of 2 days. I had to call your representative at least 5 times. Moving my son was way less stressful than dealing with your incompetent mobile app. When I picked up the truck, my husband and I literally spent 40 minutes trying to get the app to work.That feeling of there was nobody on site to help us navigate through this, was even more disappointing. However whenever I did have to call the service reps all of them but one was extremely kind, compassionate and empathetic. Their patience and kindness was the only saving grace of your organization. I would highly suggest giving them a raise or some sort of appreciation Because I can guarantee you, I cannot be the only customer that has dealt with this extremely stressful mobile experience in an already high level situation of moving.
Balbina M
2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45242
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Claimed smaller trucks weren’t available even though smaller ones were present at time of pick up and in the same spot the entire day. Truck I was assigned was blocked in, back hatch was open and it was full of snow. No one present to support or sell me boxes or provide moving blankets even if I wanted them.
JARAD GOwner was a great guy easy to talk to. And I'll be taking me vehicle there for detailing
ROBERT WThe blueash location was great! The service was perfect in helping me on short notice too! Thanks
DAVID SThe location was great & the truck was available as scheduled. Would rent from this location again. It was UHaul in general that provided the frustration. On UHaul.com I selected a pick-up location that is located right behind our business, for convenience. The website allowed me to go all the way through to confirm the truck rental & location, including that the location was a Mobile pick-up/drop-off location (so I had to download the app on my phone for the pick up & drop off). Within 4 hrs of making the reservation, I received a call from UHaul stating that this facility was not available and that I would have to drive 15 minutes to another facility for my truck rental. If the original facility was not available to take my reservation, then it should not have let me complete the reservation online! Very frustrating.
JONATHAN G