We had a reservation for 10:30 but we could not download it on line and the guy was not there. He contacted me well past the time and said the truck was nor returned so nothing was available for . We were not informed. We ended renting a smaller truck and made it work. When we got our bill , I was charged for returning the truck, which was not the case, I do want a rebate on my overcharge.
Stephen F
2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45242
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The app experience is a little rough.however, having to pick up during non business hours was convenient.
Matt TGary was AWESOME!! Explained everything very thoroughly!!
Hope BThe location was fine and the employee was very helpful. Although I was not thrilled about the app only usage. More importantly why was I catered an after hours service fee? You added $20 to my bill for what?! I picked the truck up at 10:40AM And dropped it off at 1:16 pm on my own, your employee didn’t have to do anything. This is a scam for sure
Julie PEverything done at this UHaul site with Gary was outstanding! Gary went above and beyond to help me with my rental! I began with this location but ordered an incorrect truck, which he caught and followed up with a call. I’m so grfor that. I went to another UHaul location that I had issues with. But I was able to come right back to Gary who helped me to rent a newly available truck at his location! What a save that he found what I needed! Gary is fast, professional, friendly and knows area of expertise which is UHaul rental and his site! I’m so glad I had him to rent from!
MARCIA B