this place does not exist???... it's a parking lot and what seems to be an abandoned building... no one there. and I ended up with an extra charge that wasn't on the receipt.... I had to contact them for it- and then they added an additional charge for 10 gallons gasSiying S.
Customer Reviews for 2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Randy O.
Customer did not leave a comment.Mark K.
Hard to locate due to lack of signage for the business. Had to hook trailer up myself with no help. Also a hard location to enter and exit with a trailer.ADAM M.
Got called before appointment time with a frustrated person that he was waiting up on me. Decided to do online check in and it took 20+ minutes to verify my information. uhaul page requires all these pictures while I am alone in the dark in a not well lit area. Felt unsafe.Brian F.
The location was fine. The equipment was fine. I have always used Uhaul when moving for the last thirty years. But this experience was very, very disappointing. The people at the site were having staffing issues. So they called me and left me a message telling me that I needed to use the online sign-in portal. You are asking for things that are far beyond the scope of what is necessary to do this task with your application process. When as a 51 year old who has spent thousands of dollars with you through the decades. Without ever having a claim or issue. To have to ask my mother and a sister to be character references is crazy. You have my drivers license, my credit card, tracking of my phone and your vehicle. It is that or have you call my employer in terms of required information. Come on. Too far. Someone got confused when calling my sister to vouch for me. Instead they thought she was someone else. So they called out of the blue (I was talking to the rep and hadn't had time to tell her that she would get a call yet) and told her that she had vouched for a Uhaul rental which hadn't been returned and she was now liable. She thought someone was trying to engage in identity theft. I had issues with keys. Which led to another set of issues. Bottom line is that after many years of using your trucks happily whenever I needed them. To the extent that have not shopped other vendors. I will be forced to start looking around at other choices.Andrew M.
We originally had our equipment pick up scheduled with another location, but due to the other location not having our truck size available, we go switched to this location. While the owner of this location was initially helpful, he became impossible to get a hold of once the tow dolly was hooked up to the truck as he had disappeared right after that (he was no longer in the building before we even left the parking lot). We had tried to contact him a few hours later to inform him we were returning the dolly but there was no answer. We left him a message uhaul. He still was no where to be found when the dolly was returned. We tried multiple times the next day to get a hold of him, but no luck. Even after contacting uhaul representatives, they couldn't get a hold of him either (multiple people through uhaul tried). I would not recommend this site to anyone choosing uhaul due to lack of communication from the ownerPaul Z.
Customer did not leave a comment.Edgar A.
Upon arriving during business hours, there was a sign on the door " Closed family emergency" The U-Haul 800 # was listed on the hand written sign. I called the 800 # and they were very helpful.David F.
Equipment checked out and ready to rollRich R.
Keep trailer hitch adapters for light hookup in stockMichael W.
Customer did not leave a comment.jack H.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Durga R.
Customer did not leave a comment.Drake L.
The employee who handed off my truck to me and helped with my inspection did fantastic work.Samuel K.
Very kind workerRandallryan R.
Customer did not leave a comment.Christopher W.
The gentleman that helped me was very professional and very efficient. He was ready for me when I came to pick up the trailer and he was very enjoyable to speak with. I will definitely come back if needed in the future.Austin S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Saravanakumar R.
Have assistance available on site and make sure instructions/directions are added and clearly marked. Truck was backed into a pine tree making it hard to inspect. Interior of truck had trash left in it.Karl W.
Fast easy and accommodatingBrian S.
Staff super friendly and helpful. Will definitely be renting from here again!Don S.
Customer did not leave a comment.charles H.
Customer did not leave a comment.tyler W.
uhaul always sucked just deal with it cause that's all ya can doTHOMAS P.
Customer did not leave a comment.Thomas P.
The store was supposed to close at 2pm. I arrived at 1:45 and they had already left for the day.David B.
Good thing I was able to drop off trailer using my app. No personnel were at the location and I was unable to leave a message on the recorder. There was another customer waiting for the store to open. Around noon time he was told the previous day is when it would be open.Julian P.
The signage from the street where I was coming from wasn't the clearest on which building to go to. Was able to figure it out though.JUSTIN G.
I went after hours. The facility does not have the name of the business listed anywhere. Not well-lit. Felt creepy. You only know it's there because you can find the address, and you see UHaul trucks parked. There was no staff since it was closed. The good part was that I could turn in my key, and the location sent me a email receipt which was accurate, so that's good.LLOYD G.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.ANJAN B.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.patty Y.
Customer did not leave a comment.Cole V.
Quick and easy - good place to get a rental truck!NICHOLAS B.
No signage at location. If I didn't see the trailer I was rentingâ€¦would have driven right by. Obviously a low buck operation but no sign???Casper P.
Customer did not leave a comment.JULI N.
Rep told me it was ok too return at My Milford location and did not change contract to reflect changes, upon return Milford rep did not check in the trailer as I was told at that time and trailer was considered missing. Multiple conversations with reps and trips to Milford location was shown on video me returning trailer with in my 24 hr. Time frame. And was changed $312. For a one day use. I am very dissatisfied with this transaction and feel misled and lied to by the representative at rental. I reserved the trailer at Milford location for a Friday pick up and was told good to go, but received email next day to pick up at BlueAsh location instead. Due to time I indicated to rep I needed to return at Milford and I was told no problem I will make it good. I was never told I would be so up charged for all the inconvenience this rental has caused!MICHAEL H.
Customer did not leave a comment.Stephen B.
Whomever was responsible for intake on my returned rental mis-recorded the fuel, which resulted in a charge for 2 gallons of gas. I returned it with the gas gauge SIGNIFICANTLY OVER the mark at which I picked it up. Either something else at the location used the truck, or they didn't properly record the gas gauge marker. The only other explanation is that this is a normal scam that UHaul runs to generate additional revenue, but such a thing would be fraud.BRYAN C.
The area had poor signage on where to return and there was no location on Google to find the building. The address given worked just fine, but I could not find the store hours, phone number to call them, etc. The gentleman who showed up when I was dropping off though was extremely helpful.Kevin W.
This was by far the absolute WORST experience I have ever had with U haul. The pick up location and drop off location were both completely fine, friendly, and always helpful, but the experience having to deal with the U-Haul system was horrible! It took me over one hour 10 minutes to get the system to work to allow me to move on with the truck. It was because of a heavy user load in the system on U haul's end not being capable of dealing with it. I finally was able to get a representative on the phone, to which she questioned my phone service (which was fine and other web pages worked perfectly) then after going through things with her and having to wait at times because her system was slow and experiencing problems as well. In short I spent over an hour waiting in a parking lot because a u haul service end problem, and it ended up costing me additional money and taking a completely unreasonable amount of time. Not like any other I haul experience before.Zack H.
Customer did not leave a comment.NICHOLAS B.
Customer did not leave a comment.KIMBERLY H.
Customer did not leave a comment.Dean G.
Customer did not leave a comment.BRIAN B.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.DAVID H.
Gary is a great person to work with.JAMES R.
Staff were very friendly and helpful, but didn't fix an issue we had with the truck. The actual mileage of the truck was different than what UHaul had documented online (8,700 range for actual mileage vs 27,000 range for listed mileage online - we think maybe they gave us the wrong truck?). As we were checking in with staff, we were unable to change the mileage number to reflect the actual mileage of the truck. The staff member we worked with said "it's okay, I'll have them fix it." Alas, when we came to return the truck (on a Sunday, had to do it online as this location is closed on weekends and no staff were present), we entered the final mileage of the truck only to receive an error message from the website. I spent at least 20-30 mins on hold for a customer service representative before the very friendly lady that answered the phone effortlessly fixed the issue for us as she had the before and after pictures of the dash. The staff at this location should have made that call for us when we picked up the truck as that is their job, not mine. We had just moved the day before and were exhausted, had our dog with us, and had to stand around the parking lot for what seemed like forever trying to make sure we had everything sorted out before we locked the truck and put the key in the drop box. It was very frustrating.KATIE S.
Customer did not leave a comment.Nick B.
The gentleman who assisted me in A) my rental agreement B) attaching the trailer to my truck and C) helping me back in and detaching the trailer from my truck, was an absolute hero. This was my first trailer rental with my new truck and I couldn't have done it without him. I cant remember the mans name but he signed my contract with kk030161 and he was my champion! 2nd to None Auto Detail in Blue Ash, was the location. Thank you! NickNicholas B.
The uhaul truck needed serviced or an alignment, at interstate speeds the steering was not tight, it felt wobbly and didn't drive well.Zackary H.
Dropoff went fine, could have used more parking or clearly marked truck parking locations but was easy to find and use.Andrew M.
Customer did not leave a comment.Eliot M.
Customer did not leave a comment.matthew L.
Customer did not leave a comment.JUDY R.
Customer did not leave a comment.Tom C.
Very friendly and efficient pick-up of the rental equipment. They called to confirm the morning of the pick up shortly after the scheduled pick up time. Nice clean facility with no waiting in line, very professional. Thanks!Stephen R.
Your system for mobile pick is unbelievably bad. I wouldn't tell anyone to use your service, truck was great. Service was fine until you wanted my passport.. you'll be fine without out me, but I hit 12,000 plus people on my social media to let them know how poor your systems were. Thank you for contacting me so I could tell you a small part of my poor experience with uhaul..Roger S.
Closest drop off to home. Very easy to get to. No issues as would be expected.Bruce F.
Very easy and great experience! Nice gentleman at 2nd to None Detailing! Made moving so much easier!!Kari W.
Customer did not leave a comment.DIMITRI M.
Customer did not leave a comment.Abraham F.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Lee T.
Get some air freshener for the truck I hadROBERT H.
Customer did not leave a comment.David M.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.Roberto O.
Customer did not leave a comment.Marie-Dolores A.
Customer did not leave a comment.Christopher E.
No one was on site. I was prepared to pick up the truck at 10 AM. I had to contact online support who then stated I had to call a local UHaul representative. I waited on hold for 20 minutes and finally got access to the truck after waiting for 45 minutes. Very disappointed.Theodore D.
Customer did not leave a comment.Jill S.
Customer did not leave a comment.Martin T.
Hard to find, limited space for the 26' Uhaul I dropped off.Audrey S.
The personnel was not helpful at all. Also, the U-haul website did not work properly to return the truck.Joonbae S.
Gary was great, quick service, good equipment, hassle free return!WILLIAM L.
Customer did not leave a comment.Pramod R.
I found the app confusing for the pickup. I remember taking a photo of my drivers license three times in the process before I could proceed. It took longer than I expected and finally I had to chat with someone to find out that the app asked for the wrong thing. It asked for a picture of my drivers license but the chat said I needed a selfie instead, without my glasses.....John D.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.James M.
Better signage to find the locationjoel S.
My complaints are for both the location and Uhual customer service. The salesman was 45 minutes late to a scheduled 12pm pickup time. He smelled of marijuana and was clearly high. Upon arriving, he found the computer system to be down (apparently this a regular problem with Uhual). He didn't not know or have the proper paperwork to fill out and release the trailer manually even though I had paid online in full. Additionally, calling customer service, they were rude, condescending and also lack the knowledge (or maybe they just didn't care) on how to fill out paperwork to manually release the trailer. I sat there for an additional hour while they did pretty much nothing... they even tried to get a supervisor or manager on the line, but he/she, who I never got to talk to, had no idea what to do either. The situation was resolved when the computers came back online. This is unacceptable and for future moves I will be hard pressed to use a Uhual facility... although judging by the conversations and character of the above associates, I'm not sure it will matter. Thank you and good luck.Chad T.
Customer did not leave a comment.Chalk F.
Online drop off is terrible. Definitely not up to expectationsPaul K.
When I arrived to pick up at 2:30 the doors were locked, nobody there. I had to go to the business next door to ask if they were affiliated. They said no, go bang on an overhead door on the attached building. Person was inside and called the u-haul guy, he got there @ 2:50. When he got there he was great! When I returned there was nobody there as he had indicated and that I needed to use the app. No problem, except the app did not work. called u-haul number and after 20+ minute wait an operator came on line, Lourdes Suarez. SHE WAS GREAT!!! she walked me though setting on my phone but it still did not work, so she did it over the phone and I sent her a picture of the dashboard. She handled it. But all in all the return process was @ 40 mins. So for a 2 hr use of the van, the pickup and return wasted over two hours of our time. Brian Hill 513-703-0026Brian H.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Christa S.
Both floor mats were muddy so not cleaned after last use. Also thought the rate per mile was excessive.Dorothy W.
Customer did not leave a comment.Aaron G.
Lower the amount per mileageteralaysha G.
The people at this location were super nice/helpful but they were not available at the time we had to leave so we had to use the automated system. The UHaul online system leaves much to be desired. It is very hard to navigate and takes entirely too long to check out and get the keys and also to check in when finished moving.shely K.
Customer did not leave a comment.Byram M.
Smaller place with limited parking, U-Haul their secondary business. Their computer was down when trying to check in the vehicle, so had to self check-in. Everything went OK, but a bit more trouble than I anticipated. Was very convenient to where I was was working.Jerry D.