I would like to give a better rating because the location itself was fine. U-haul as a company let me down and made it challenging. I’ll try to be brief. I made a reservation and was told the truck wasn’t available so they changed my reservation, totally fine. But they told me I could pick up the truck even though the business was closed with just the app, that was not correct because I wasn’t able to get the keys because they were inside a closed business. I called the U-haul and they said they couldn’t fulfill my reservation and needed to send me someone where else. They offered me a larger truck even though I didn’t need it. I asked for more compensation because I had lost an hour due to their mistakes. They offered me $20 and more mileage seems like a sad offer but I had lost time and accepted it. They did give me $20 but they didn’t give me the mileage promised so I was charged more at the time of dropping off the truck. When I picked up the truck the app wouldn’t let me check out. That delayed me even more. Overall, Location and truck were good. U-haul app and misinformation given cost me over an hour of my time. Offered a sad $20 to compensate me and promised more mileage and that was not honored.
Sean D
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
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Customer Reviews
- 3.0 Average Customer Rating
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Received no help from the people at the location. Had to do everything on the phone and noone was there to help. Had to move some truck to get to the trailer I was renting.
Carlos BYes I’d recommend based on location and ease, but they didn’t say two words to me and I felt uncomfortable just dropping the truck off with out them even asking my name! I still don’t know if they knew who dropped it off or who was returning it???? 🥹 that’s a little scary!
LINDA KNo response from anyone at this facility during business hours. I think U-Haul could have provided a better location to drop off closer to my home. This was the closest I could choose from. The truck I returned was at facility much closer. That facility was excellent.
Tim FVery upsetting we went to talk to the worker when we returned the U-Haul. We did a quick inspection before we left. Everything looked to be normal. I even took the pictures on the website like it told me to do. Well, I wanted to make sure we left nothing in the U-Haul. We were looking everywhere to make sure we didn’t forget anything and we found a used crack pipe under the seat so we told the worker and he said there’s nothing that they can do about it but we wanted to just let them know. That’s not OK if I was to get pulled over I would’ve went to jail over it and he had no concern whatsoever. Makes me never wanna rent a U-Haul again. Bad experience.
Courtnee S