No one was available at location for pick-up. It was unclear what we were supposed to do. It was just a gas station and the attendant was not helpful. There was no dolly in truck when I reserved one and I almost left before checking that it was not in there. At first in the end it said I had driuven 49 miles which I know was not correct. Somehow it was corrected but it got me more unneccassily aggrivated when it said that. I will NEVER go to this location again.
David D
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
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Customer Reviews
- 3.0 Average Customer Rating
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They couldn’t locate keys after waiting almost an hour for someone to come out to release truck, since your server was slow again on the app. My experience delayed me from meeting up with someone helping me with my sofa. My original plan was to make one trip to my storage & wound up making two trips. Double miles & gas for U-Haul delays. I should receive a discount. Caused me to work late getting everything into storage.
STEPHEN LIt was a new experience with the uploading and all but the staff were very helpful and very polite. I definitely will use again if needed.
Roy HThe location is good. The truck was good. The price was good. The service was not. The cashier behind the gas station counter made me feel like I was bothering him when I asked how to rent a vehicle that I had reserved. When I called the number on the gas station wall per his instructions, I got a voice message that didn't identify the company. Someone called back and came out from somewhere to help me fairly quickly. But he was so abrupt and terse with words that he made me feel like I was bothering him too. When I returned the vehicle, he didn't even come out of his hiding hole. I got conflicting instructions where to leave the key from the man behind the counter and the man on the phone. I gave my phone to the man behind the counter so the two of them could figure it out. I like to go where people appreciate my business, or at least don't make me feel like I am inconveniencing them.
Lawrence FOk
Nataliya K