The cabin was poorly maintained. I did not like the cell phone check in. it took almost an hour to do everything. I filled the tank upon return and still was charged for additional gasoline. the location was convenient but I will look elsewhere the next time I rent a vehicle. The truck was noisy - especially over 50 mph. not knowing the charge when I returned was not acceptable.
Kevin B
BP Claymont
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Claymont, DE 19703
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Customer Reviews
- 4.5 Average Customer Rating
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The app is challenging. I rented the vehicle, but my partner drove this one while I drove another. When it was time to return the vehicle, we could not figure out how he could take the necessary photos and upload them. He has a uhaul account and so do I, but it wouldn't let him log into my account even when I was giving him the code and password. Neither the man at BP, nor the online chat person I was chatting with could get the app to work from my partner's side with my account. It ended up that the chat person took care of it and my partner too the photos on his phone if needed for future reference. In my app, I should be able to allow my partner to access my account to return a vehicle if I'm not in the same location.
Sheila GPleasant experience. Thank you.
Gary MNo comment
Guannu DThe truck was covered in dirt on the outside of the truck and inside the back especially on the upper section.
BOB R